Call Center Services for Small Businesses

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Meet your small business solution

Running a small business is no easy task. Having a customer service team on your side makes it easier to succeed.

When customers know they can call you anytime to resolve an issue, they tend to remain more loyal to your brand and refer others more frequently. However, as your business grows, maintaining this level of customer service is difficult on your own. The remedy? Professional call center services, like the ones we offer here at ROI CX Solutions.

Women working at call center

Our Small Business Call Center Services

When you outsource your customer service, you can rest assured that your customer service meets the mark without having to manage everything yourself. At ROI CX Solutions, our call center services for small businesses include: 

  • 24/7 and overflow customer support
  • Appointment scheduling and order taking
  • E-commerce support
  • Event and seminar registration
  • Virtual receptionist and call routing 
  • Service dispatching
  • Multi-channel support, including email, SMS and more

Benefits of Outsourcing Your Call Center

As a small business, you’re managing a lot in-house—or even by yourself. Outsourcing your customer service is an easy and effective way to take a load off your plate, while still ensuring excellent customer support. But that’s not all—outsourcing your call center provides many benefits, such as:

More affordable customer support

Hiring a full-time customer support team can be expensive. Our teams provide an affordable and flexible way to meet your customer support needs, letting you invest more heavily into other areas of your business while still meeting quality standards.

Competitive Advantage

Many small businesses aren’t able to provide 24/7 customer support. When you outsource your customer service, you can provide service levels that other small businesses can’t match, thus giving yourself a competitive edge in a customer-obsessed marketplace.

Flexibility and customization

Our customer service options include ample flexibility and customization. We know your small business is unique—we think your customer support options should be too.

Get up and running right away

Hiring and training someone internally to manage customer service can be a long and time-consuming process—not to mention the expense of equipment or software to manage it. Leave the technology and processes to us, and rest easy knowing your customers are taken care of.

Free up your time for more urgent needs

When you outsource your customer service, you free up time for yourself and your other internal staff to focus on growing the business.

Why ROI CX Solutions

At ROI CX Solutions, we know small businesses. Even after decades of continual growth, our team has never stopped embodying the spirit and enthusiasm of small businesses. As a result, we know exactly what it takes to create customer service that wows customers and supports your business growth.

As such, your business and customers remain our highest priority, no matter how small or large your business is. Our team’s engaged communication and white-glove support remains at the heart of every partnership.

Plus, with our award-winning services, you can ensure your customers are benefiting from years of customer service experience, even if your own business is new. From phone call support to email service, help desk services, after-hours support and more, we’re here for your customers, whatever they need and whenever they need us.

Boosting customer satisfaction for your small business

We know how much customer satisfaction matters to small businesses. That’s why our premier services ensure your customers have support when call volume gets overwhelming. 

Achieving a 70% inbound sales conversion rate

When surges in call volume overwhelmed this growing business, our team stepped in to ensure they could capitalize on their growing traffic.


Our clients represent some of the most recognized customer service brands in the world – thanks to their partnership with ROI CX Solutions. We drive customer service with a brand-focused, industry-leading strategy that delivers happier customers, better retention, and better business results every time.

Small Business Call Center FAQs

Every business needs customer support, the question is merely whether you handle it in-house or outsource it. Most small businesses could benefit from outsourcing their customer service, both to save money and free up time for internal staff to focus on growing the business.
Outsourcing customer support has many benefits for small businesses. Not only is it more cost-effective, but it frees up time for your team to focus on growing the business. In addition, it ensures that you can provide high-quality customer service 24/7. Flexible, customizable support solutions offer your business a competitive advantage compared to managing customer support internally.
Customer service outsourcing can include a variety of services, including phone support, answering services, help desk support, email and SMS support, after-hours or overflow support, outbound calling and more.
Customer satisfaction depends on so many factors—but one easy way to improve customer satisfaction is to provide higher levels of customer support. Many customers are used to top-tier customer support provided by large corporations, which small businesses can’t always maintain. As a result, outsourcing your customer support is an effective way to set your small business apart and meet customer expectations.

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