Customer Service Support / Care

We are proud to offer companies a wide array of customer service outsourcing programs. Our team is equipped to handle everything from technical support and order processing to customer retention and feedback management. Our programs include:

• Application processing
• Appointment scheduling
• Catalog sales
• Customer surveys
• Email response
• Inbound answering services
• Live chat
• Product information requests
• Order taking (e-commerce, retail, and direct response)
• Outbound telemarketing
• Overflow/after-hours customer support
• Technical support services
• Third-party verification
• Toll-free numbers and greetings
• Seminar reservations
• Subscription renewals
• Virtual receptionist services
• Voice mail

Our customizable customer service solutions give your business the flexibility to scale and adapt in today’s dynamic market.

Outsourcing customer support enhances operational efficiency, improves customer satisfaction, and strategically positions your business for sustainable growth and success. Here are five tangible benefits ROI CX Solutions offers:

1. ROI CX Solutions provides you with access to expert agents and cutting-edge technology. Outsourcing customer service allows you to leverage the expertise and advanced technology of a dedicated customer service organization, ensuring your customers receive top-tier support at every interaction. This elevates your customer experience and frees your internal team to focus on core business activities.
2. ROI CX Solution’s global presence ensures round-the-clock support. In today’s global marketplace, consumers expect 24/7 access to customer support. Outsourcing services ensure they can connect with you whenever, wherever.
3. Our agents provide omnichannel support to meet the needs of modern consumers. Email, phone, live chat, social media–customers expect to connect with you on all channels. We ensure that they receive seamless and personalized support across all touchpoints.
4. ROI CX Solutions allows scalability and flexibility. Working with a call center enables you to match demand fluctuations without adjusting your internal infrastructure. This flexibility is crucial for adapting to seasonal peaks, product launches, and market expansion. Throughout it all, our call center ensures that your customer support remains consistent and responsive.
5. Outsourcing with ROI CX Solutions is incredibly cost-effective. Hiring, training, and maintaining an in-house team to provide excellent customer service is expensive. Customer service outsourcing is not. Let us answer calls, process orders, schedule appointments, and grow customer loyalty—all at a fraction of the cost.