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Outsourced Help
Desk Services

Power real-time technical assistance via a dedicated team

Free Consultation

Contact us today to get your free quote, customized to your business.

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group of multi-ethnic help desk coworkers on their computers

What is help desk support?

Help desk support answers questions about products and services and provides solutions to the technical issues customers and employees face. A help desk addresses general inquiries and IT issues, diagnosing problems and providing relevant solutions to fix them. Common tasks include improving internet connectivity, addressing malfunctioning products, investigating software issues, assisting users with password resets, and resolving issues with hardware. Outsourcing your help desk support reduces business costs while connecting users with expert, responsive care for a smooth experience.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

African American woman with her laptop standing in a server room

When your IT support can't keep up

Fully staffing an internal team of IT experts isn’t always a realistic option for companies, especially businesses on a budget. A help desk requires around-the-clock coverage, but high costs can fail to justify the hiring of additional internal IT employees. Your internal team may be able to handle simple or routine requests, but they still have their main job functions to complete, and your customers still require help desk staff trained in customer service and technical support. When you struggle to staff and maintain quality customer support, frequent hiring and training cycles raise costs and confuse customers with inconsistent quality.

Smiling male and female help desk coworkers pointing at a computer screen

Seamless IT solutions, anytime, anywhere

Access expert help desk support solutions at ROI CX Solutions. We source teams from vast pools of expert onshore, nearshore, and offshore agents to provide the comprehensive help desk support you need. We train agents in your systems and processes and offer suggestions to streamline operations and improve efficiency. ROI’s teams help you integrate with industry-leading technologies to automate processes and reduce response times, giving you a clear view into customer sentiments and concrete ways to enhance the customer journey. ROI’s IT solutions enhance compliance, empower self-service, and provide customers and employees with responsive, professional, compassionate assistance when they need it.

Say goodbye to staffing challenges and hello to expertise

Outsourced help desk support with ROI enhances your customer experience while reducing costs and expanding your availability. Rapidly scale your team with the support of IT experts capable of quickly resolving issues and reducing escalations. Capture and analyze all interactions with omnichannel tracking, improving your ability to forecast, automate, and optimize technical support requests. With ROI, you get the best of both technical and customer support worlds.

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Our help desk outsourcing solutions

Software and hardware support

Our experienced teams assist users with software access and troubleshooting efforts, providing maintenance and support to keep your systems running smoothly. Technicians diagnose issues with software and hardware functionality and seamlessly escalate tickets for swift resolutions.

Customer satisfaction surveys

Understand the effect of your help desk support with a detailed look into customer satisfaction. Surveys capture valuable insights that can improve processes and alert your IT team to pressing issues requiring immediate attention.

Internet call-tracking access

ROI improves your ability to track and monitor customer interactions via phone, chat, email, and social media channels. Capture real-time feedback to analyze trends to address with your help desk support.
Male and female so workers standing with a laptop and in a server room

Remote control assistance

Access the expert IT support that aligns with your budget with our nearshore and offshore agent pools. Remote agents securely take over verified accounts to fix problems and grant access to approved systems.

Foreign-language support

A perk to outsourcing IT help desk support is expanding your team’s language capabilities. Align your business with your audience in language and culture with a skilled multilingual technical support team customized to your needs.

New business and new rollouts

ROI’s scalable support powers your business to acquire and service additional lines of business. Seamlessly launch new products and website updates with the assistance of a responsive IT team.

Proprietary application support

ROI’s help desk teams are experienced in navigating the specific licensing terms of various software applications. Our teams obtain the rights to access underlying source code so you don’t have to.
African American woman smiling on her laptop

The ROI CX approach to help desk outsourcing

Outsourced help desk support brings measurable returns on investment. Reduce costs while boosting quality with expert IT agents based in the most competitive contact center hubs around the world. Increased efficiency improves customer satisfaction and empowers your business to sustainably scale operations according to fluctuating—and skyrocketing—demand.

Industries we serve

Ecommerce

Keep your online business up and running by troubleshooting products and services with responsive technical support from teams at ROI CX Solutions.

Healthcare

Enhance the security of patient data and the functionality of vital systems and hardware by leveraging teams compliant in all technical healthcare operations.

Insurance

Our teams manage tickets and resolve issues affecting claims processing in systems customized to your policies and guidelines.

Legal

Streamline case management with expert IT helpdesk support. ROI selects agents specializing in technical aspects of legal practices, ensuring greater security and regulatory compliance.

Retail

Efficient issue routing and Tier 1, 2, and 3 technical support ensure your brick-and-mortar stores can serve your customers efficiently, processing payments and refunds without issue and improving satisfaction.

Utilities

Ensure the reliability of the vital systems your utilities customers use to set up and cancel services or make payments. Eliminate downtime and enhance communication with our responsive help desk team.

And many more...

Related services

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Appointments & Reservations

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Overflow & Afterhours 24/7

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Other services we offer

Outsourced SMS solutions

Empower customers to resolve their own issues by handling simple technical requests in text messaging services. Automate troubleshooting tips and route complex issues with cutting-edge technology to reduce handle time and efficiently manage your queues.

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Omnichannel customer support services

Capture urgent communications in phone, text, email, and social media interactions to proactively address and resolve technical issues before they escalate.

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Upselling and cross-selling services

Ensure your company’s growth by training your help desk team to identify and act upon opportunities to enhance the customer experience with relevant products or services.

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