ROI CX Solutions has experience with several types of Interactive Voice Response (IVR) systems to support our live-operator inbound call center services. We support several types of applications, including forced pre-call messages, information delivery, menu routing, warm transfers, and others.
We have IVR capabilities on site through our various technology platforms in conjunction with live operator programs to assist clients in reducing costs associated with basic and/or repetitive call requests. We primarily utilize our IVR system for front-end messages or call routing options (i.e., press 1 for customer service, press 2 for sales, etc.).