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Comprehensive
Billing & Payment
Support Services

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Our billing & payment support solutions

ROI CX Solutions prioritizes customer satisfaction and trust in your business with our custom billing and payment solutions. Our teams follow all laws and regulations and use cutting-edge software to skillfully reduce errors and resolve payment processing, invoice, dispute, and account issues. We provide clients with detailed reports on all billing and collection metrics, including turnaround times, customer satisfaction, and escalations, to help every business make data-driven decisions. Learn how our expert payment support solutions can increase revenue while improving customer relationships.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Mitigating payment issues with reactionary support

Inefficient payment processing is one of the quickest ways to reduce customer satisfaction and trust in your business. Inaccurate invoicing raises compliance risks, putting your entire company on the line while you spend valuable time and resources trying to react to urgent requests and placate unhappy customers. Difficult financial situations make for tense conversations and scrambling resolutions, increasing operational costs and reducing your reliability in providing expert customer service — unless you take a proactive, empathetic approach to enhancing your billing and payment support solutions.

Reducing errors with outsourced billing and payment expertise

Find a partner committed to business success and customer satisfaction in ROI CX Solutions. Our expertise in financial support ensures accurate invoicing for error-free billing and expedited payments. We use the most up-to-date technology with software customizable to your business to efficiently process online payments, bank transfers, credit and debit card payments, and even checks or cash. Our streamlined systems promptly handle transactions, increasing agent proficiency and customer satisfaction. Experts at ROI CX Solutions continually train with financial regulations to ensure peak performance and compliant processes.
Unsure about the extra cost of a billing and payments partner? Outsourcing reduces the need for an in-house team, lowering expenses. Book a consultation to source expert support around the world for the best rates.

Stress-free billing and compliance

Improve your cash flow by outsourcing your billing and payments solutions to ROI CX Solutions. Faster processing leads to quicker payments, enhancing the customer experience and your bottom line. Accurate, timely billing also improves client relationships by showing that you protect their private information and you are dedicated to serving them with professionalism and care. Empower your staff to focus on core business activities and improve operational efficiency the way only they can as we manage your billing. Easily adjust services to match your business growth and seasonal demands with our scalable, high-quality support.

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Key services we provide

Ordering and fulfillment

Agents securely process orders and efficiently manage inventory, supported by IVR technology to reduce queues and answer common or complex questions.

Subscription billing management

Our expert technology securely stores customer information and sets up and customizes automated payments, boosting customer satisfaction and retention.

Customer support and inquiries

Manage refunds and credit adjustments with professionalism and care, guaranteeing high-quality assistance across all customer touchpoints via omnichannel support.

Payment processing services

ROI’s skilled teams equipped with cutting-edge technology improve payment accuracy as they set up payment plans and create invoices and billing notices tailored to your business.

The ROI CX approach to billings and payments

ROI’s unwavering commitment to PCI compliance guarantees the utmost security and confidentiality for customer payment information. Our agents handle every transaction with the highest levels of integrity and protection. We use secure networks that protect and encrypt cardholder data. We regularly update antivirus software to protect against malware. And we enforce strict access control measures, regularly testing monitors and networks to ensure all security measures are in place to protect against data breaches and thefts. Our state-of-the-art technology streamlines your payment processing, and our comprehensive reporting keeps us accountable as we help you make data-driven decisions.

Industries we serve

Ecommerce

Do you run an online business? ROI CX Solutions can help with your customer inquiries, including order processing.

Healthcare

We take every precaution to make certain that your sensitive patient information is handled securely, and appointments are scheduled accurately.

Insurance

We handle your incoming insurance services, from general policy inquiries to claims processing.

Legal

Our team can provide support to your legal firm, helming your client communications and offering support for your case management.

Retail

We provide your brick-and-mortar or online retail business with strong customer support services, ready to answer your customer inquiries.

Utilities

Utilities inquiries are often urgent, so we make certain that your customers get help when they need it.

And many more...

Explore our additional support services

Customer Service Support

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Technical Support Services

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Subscription & Continuity Management

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Order Taking

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Upselling & Cross-Selling Services

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Other services we offer

CX outsourcing

Make better use of your funds and outsource your CX operations to a trusted partner who can provide a more consistent level of customer service.

Explore CX outsourcing

Upselling and cross-selling

Improve your customer experience by suggesting and providing additional services and products that are relevant and helpful to your customers.

Explore Upselling and Cross-selling

Lead qualification call center services

Continue your company's growth and promote additional revenue through an effective lead-generation campaign.

Explore Lead Qualification