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Real Estate Call
Center Services

Never miss a lead with seamless support and easy appointment scheduling.

ROI CX Solutions empowers real estate agents and agencies to convert more leads into clients with 24/7 live answering services, expert appointment scheduling, and dedicated client support. Our specialized call center for real estate ensures every inquiry is efficiently handled so you can better manage leads, streamline communication, and grow your real estate business.

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Real estate call center services overview

ROI CX understands the life significance of real estate transactions for your clients. Our real estate call center integrates with your business to enhance client engagement and communication and give them the best experience. From scheduling showings to handling inquiries, our trained agents ensure smooth interactions throughout the buying or renting process. With 24/7 live answering and flexible scheduling, you can stay connected with buyers, renters, and sellers, focus on growing your business, and provide exceptional service.

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Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to utilities support, day or night

Multichannel Support

Meet your customers where they are, using the channels they prefer to use

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

We understand the challenges of real estate

The real estate industry is competitive and time-sensitive, with clients demanding immediate, personalized service from end to end. But as you juggle high call volumes and tight deadlines with property showings, you might experience scheduling conflicts, communication delays, and missed opportunities. These challenges can harm client satisfaction and stifle business growth without proper support.

Missed Calls = Missed Deals

Inconsistent Lead Follow-Ups

Appointment Scheduling Conflicts

Client Communication Delays

Clients who rely on ROI CX Solutions

You're in good company when you partner with ROI CX Solutions.

Real estate call center solutions tailored to you

Our call center services were designed for your time-sensitive needs. ROI CX ensures smooth operations so you can maximize every opportunity and deliver top-notch service to buyers, sellers, and renters — from after-hours inquiries to scheduling conflict-free property showings.

24/7 Live Answering & Lead Capture

Appointment Scheduling & Reminders

Lead Qualification & Nurturing

Inbound & Outbound Call Handling

Omnichannel Client Support

Property Management Support

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Benefits of ROI CX real estate call center services

With ROI CX real estate call center services, your team gets to focus on closing deals again. We handle the day-to-day tasks to give your agents the freedom to concentrate on high-value activities like client showings and negotiations.

Boosted Brand Reputation

Earn more referrals and long-term growth by providing consistent professional interactions across touchpoints.

Scalability & Cost Savings

Handle seasonal fluctuations in lead volume to keep operations smooth without additional overhead.

Improved Customer Satisfaction

Faster communication leads to better client experiences that boost trust and loyalty in your business.

Our services

ROI CX provides various contact center solutions, ensuring customers receive the best service possible while all hands are on deck.

Property Management Call Center Services

Customer Care & Support

Real Estate Lead Qualification & Nurturing

After-Hours & Overflow Call Support

BPO & business support

Survey & feedback services

Portrait of a smiling female standing in an open space office holding a digital tablet

Why ROI CX?

ROI CX Solutions is well aware of the unique challenges you face in the real estate industry. Whether you need to manage high volumes of property inquiries, schedule showings, or handle urgent client questions, we have the resources, expertise, and capacity to handle it all for you.

We don’t just provide a call center; we give you an entire team of professionals who know your business and the real estate industry as a whole. Our BPO solutions and world-class customer service for real estate (consistently reaching over 99% QA scores) bring your customer experience to the next level, all while saving you time, money, and resources.

Real estate call center services FAQ

How can a real estate call center improve lead conversion rates?

Our trained agents promptly respond to all inquiries to increase your chances of scheduling showings and closing deals while preventing leads from being overlooked.

Can your call center handle scheduling for multiple agents and properties?

Yes! We manage multi-agent scheduling and smooth coordination across your team. We also send automated reminders to keep your appointments on track and reduce the frequency of no-shows.

Do you integrate with real estate CRM platforms?

Absolutely. Our services quickly integrate with leading CRMs and other real estate-specific tools.

Can your call center follow up with potential clients after initial inquiries?

Yes. We offer outbound call services to nurture leads, follow up on property viewings, and maintain engagement throughout the buyer’s journey.

Is your call center service scalable during busy or seasonal periods?

Yes! Our flexible solutions easily scale to accommodate seasonal demand, whether you’re handling increased traffic during peak seasons or managing fluctuations in lead volume.

Can your team handle inquiries after business hours?

We provide 24/7 live answering to meet your client needs around the clock, including evenings, weekends, and holidays.

Tech stack

We utilize a full stack of customer service and support solutions, including:

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.