Market Research Telephone Surveys | Gather Actionable Customer Insights

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Comprehensive telephone survey solutions

With an excellent mix of highly-skilled interviewers, strong methodology, and the best analytics, our market research telephone surveys are perfectly tailored to bring you the actionable insights that you need to make informed business decisions. Regardless of whether you need to understand how satisfied your customers are, uncover the general perception of your brand in the target market, or analyze new trends in customer behavior, our survey solutions are here to open up your world with useful data.

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Challenges in gathering reliable market data

To conduct meaningful market research, it’s not just a matter of checking your web analytics or shooting a few quick emails. Though those tools are useful, the best, most actionable market research comes from personal engagement, which boosts the amount of customer feedback you’re likely to receive. Without engaged feedback, it’s difficult to paint a full picture of how your customers think, and what their needs are.

Further, running a whole market research project in-house is a massive use of time, manpower, and other resources, which can make it difficult to prioritize efficiently. And that’s before considering that market research is a time-bound activity. The answers to your questions are bound to change over time, meaning that the longer it takes to conduct research projects, the more of the responses will become outdated, rendering the whole study an expensive waste.

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How ROI CX Solutions addresses your survey needs

ROI CX Solutions has the experience and methodology necessary to make the best use of market research surveys. We utilize proven techniques to design and conduct effective surveys while employing innovative tools to analyze data and extract valuable insights for your business. Our highly skilled agents are professional surveyors, trained specifically to engage respondents in a manner that elicits meaningful responses. Finally, we provide you with customized reporting, aligned with your particular business objectives, allowing for smarter, more informed decision-making.

Advantages of Choosing ROI CX Solutions for market research surveys

Market research with ROI means more than simple data collection. Our mission is to empower you to implement smarter strategies. With understanding and clarity of your customer needs, preferences, and satisfaction, you’ll be more able to improve the customer experience and stay well ahead of the competition, all while saving time and resources through efficient market research outsourcing with experienced survey professionals.

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Key services we provide

Customer satisfaction surveys

How do your customers really feel? Through our well-implemented CSAT surveys, we can meaningfully gauge your customer satisfaction, uncovering exactly where your customer experience can improve.

Lead qualification services

We can help you determine which leads are most worth pursuing. Through telephone-based lead qualification, we'll assist in weeding out cold prospects, identifying key decision-makers, and allowing you to make informed choices that focus on the most fruitful opportunities.

Telemarketing services

We'll help you get the word out about a new product, service, or initiative. ROI's professional telemarketing teams provide you with the means to message your target audience directly, driving both engagement and action.

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Customer service outsourcing

Past mere data collection, our teams provide your business with a seamless customer service outsourcing experience. Boost your customer support in a way that improves resolution times and satisfies more customers.

The ROI CX approach to quality assurance

ROI is committed to a high level of quality. Robust quality assurance processes and top-of-the-line tech pair together for excellent results brought to you by a dedicated team of experts. The ROI process is guided by strict compliance with industry regulations and best practices, and improved upon regularly by continuous performance optimizations and trainings.

Industries we serve

Ecommerce

Do you run an online business? ROI CX Solutions can help with your customer inquiries, including order processing.

Healthcare

We take every precaution to make certain that your sensitive patient information is handled securely, and appointments are scheduled accurately.

Insurance

We handle your incoming insurance services, from general policy inquiries to claims processing.

Legal

Our team can provide support to your legal firm, helming your client communications and offering support for your case management.

Retail

We provide your brick-and-mortar or online retail business with strong customer support services, ready to answer your customer inquiries.

Utilities

Utilities inquiries are often urgent, so we make certain that your customers get help when they need it.

And many more...

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Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

Learn More

Customer Experience Management

Improve your customer experience by suggesting and providing additional services and products that are relevant and helpful to your customers.

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Lead qualification call center services

Continue your company's growth and promote additional revenue through an effective lead-qualification campaign.

Learn More

Market Research
Telephone Surveys

Free Consultation

Comprehensive telephone survey solutions

Interested in a free quote?

Just a few of our satisfied clients

Challenges in gathering reliable market data

How ROI CX Solutions addresses your survey needs

Advantages of Choosing ROI CX Solutions for market research surveys

Key services we provide

Customer satisfaction surveys

Lead qualification services

Telemarketing services

Customer service outsourcing

The ROI CX approach to quality assurance

Industries we serve

Ecommerce

Healthcare

Insurance

Legal

Retail

Utilities

Related services

Inbound Contact Center Outsourcing

Upselling & Cross-selling

Appointments & Reservations

Interested in a free quote?

Other services we offer

Call center outsourcing

Customer Experience Management

Lead qualification call center services