In this article, we’ll explore eight reasons why the Philippines might be the perfect fit for your call center needs. Recognize your needs in this list? Skip to the end of this article, and we’ll show you how to get started.
Handling customer complaints can be tricky. These 15 tips from our team of CX experts will help your team handle issues effectively, quickly and positively.
When it comes to customer service, time is of the [...]
If your call center agents are leaving faster than [...]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the [...]
Nearshoring is a huge trend in CX right now—but [...]
It’s 2023, and clienteling has gotten an upgrade. Gone [...]
Not so fun fact: a survey of US customers [...]
If you’re not using chatbots to improve your customer [...]
What constitutes a good customer service strategy? Obviously, service [...]
