Onshore vs Offshore: A Guide to Business Outsourcing Options
When it comes to outsourcing, is it worth keeping [...]
Luxury Retail Clienteling: Enhancing the High-End Shopping Experience
Luxury isn’t just about the product—it’s also about the [...]
Common Call Center Staffing Problems (and How to Avoid Them)
What’s the most difficult part of running a call center? [...]
Effective Strategies to Prevent Customer Churn
Could you afford to lose 25% of your customers? [...]
8 Reasons to Use Call Centers in the Philippines
In this article, we’ll explore eight reasons why the Philippines might be the perfect fit for your call center needs. Recognize your needs in this list? Skip to the end of this article, and we’ll show you how to get started.
How to Handle Customer Complaints: 5 Steps to Turn Detractors Into Promoters
Handling customer complaints can be tricky. These 15 tips from our team of CX experts will help your team handle issues effectively, quickly and positively.
Managing Call Center Overflow
When it comes to customer service, time is of [...]
How To Avoid Call Center Turnover
If your call center agents are leaving faster than [...]
The Importance of Customer Satisfaction Surveys [And How to Run One Effectively]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the [...]
The Benefits of Outsourcing Call Center Services to Mexico
Nearshoring is a huge trend in CX right now—but [...]
