Common Call Center Staffing Problems (and How to Avoid Them)
What’s the most difficult part of running a call center? [...]
What’s the most difficult part of running a call center? [...]
Could you afford to lose 25% of your customers? [...]
Is the Philippines the right location for your outsourced [...]
Want to really understand how to effectively handle customer [...]
When it comes to customer service, time is of the [...]
If your call center agents are leaving faster than [...]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the [...]
Nearshoring is a huge trend in CX right now—but [...]
It’s 2023, and clienteling has gotten an upgrade. Gone are the [...]
Not so fun fact: a survey of US customers [...]