What Is BPO, And How Does It Help Business Owners?

11322953266_db29ce0659_zAs your business grows and your customer base begins to expand, you might consider outsourcing some of your work to save yourself money and time. One method of outsourcing that many business utilize is business process outsourcing, or BPO. BPO is the contracting of a specific business task, like payroll, to a third-party service provider, and it is a great cost-saving measure.


If you’ve never outsourced any of your tasks before, you might be a little nervous. You might also be wondering whether it will be worth it for you to hand over some of your responsibilities to someone else.

Types Of BPO

There are many benefits that come with BPO, which is why many business owners utilize it. First, let’s go over the basics.

Back Office Outsourcing

Back office outsourcing includes a variety of internal business functions, such as:

  • Billing
  • Purchasing
  • Administration
  • Data Entry
  • Project Management
  • Reporting and Analytics
  • Claim processing
  • Batch Processing/Skip Tracing
  • ACH/Credit Card Payment Processing

Front Office Outsourcing

Front office outsourcing covers customer-related services, such as:

  • Marketing
  • Tech Support
  • Customer Portfolio Management
  • Sales Support
  • Secretarial Services
  • Customer Relationship Management

Benefits Of BPO

By simply utilizing BPO and outsourcing some of your work, you’ll be amazed at how much your business improves. Some of the benefits associated with BPO include:

Productivity Improvement

Corporate executives are better able to concentrate on core business areas when they use BPO to outsource some of their responsibilities. BPO helps you save time and makes it easier for you to explore new revenue areas, accelerate other projects, and focus on the most important part of your business: your customers.

Reduction Of Costs

Every business owner wants to save money and increase revenue, and BPO can help you do just that. With BPO, costs are reduced through process improvements and reengineering. Additionally, when tasks are outsourced, revenue goes up significantly because business owners have time to focus on customer needs and core business areas. Finally, BPO lets your company maintain lower rates, giving you a better market position and a competitive advantage.

Improved Human Resources

Processing outsourcing can help you save on human resource costs. When you outsource your human resources tasks, you’ll have access to skilled and trained workers at low rates, saving you money that can be put towards other, more central aspects of your business.

Sophisticated Technology At A Lower Cost

Investing in new technology can be costly, risky, and might not be an option if your business is new or small. However, when you outsource to companies that have the resources and expertise necessary to update to the latest technology, your business will reap the benefits of improved technology without having to deal with the high costs yourself.

Check Out ROI’s BPO Services

At ROI Call Center Solutions, we help you have the upper hand when it comes to outsourcing. With our help, you can improve customer care, lower costs, increase and strengthen sales and customer relations, and help your company thrive, all while eliminating many of the challenges and risks that sometimes come with outsourcing.


To learn more about how we can assist you in outsourcing, contact us today, or request a free quote online.

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