A question we hear frequently is, “what is business process outsourcing” also commonly known as BPO? Business process outsourcing is a way of offering a business, flexibility in their organization by outsourcing functions that are not core to their product or service. Outsourcing these business processes to a third party allows many companies to focus on their core competencies without being concerned by the daily demands that can arise from operational functions. Common functions that are outsourced are customer service/care, inbound and outbound lead generation or telesales, overflow and after hours call centers, customer surveying, and billing and payment support.
The three main reasons companies outsource their non-core business processes are increased flexibility, improved customer experience, and greater cost savings.
Benefits of Business Process Outsourcing
When partnering with the right business process outsourcing provider, another the added benefits companies experience are increased visibility through industry experience, broader talent pool by having a well located business process outsourcing partner, increased market penetration by expanding service areas and languages, and business recommendations from industry experts employed by your business process outsourcing provider.
Although there are some risks by outsourcing your business processes, many of these risks can be mitigated or eliminated by choosing the right partner who is 100% dedicated to your success. A dedicated business process outsourcing partner will be focused entirely on your satisfaction as well as your customers, because they understand that only through your success can they grow. Through that dedication and passion for your success, they will work closely with you to overcome any hurdles that may arise through the transition and ongoing relationship.