A question we hear frequently is, “what are business process outsourcing services” also commonly known as BPO? Business process outsourcing is a way of offering a business, flexibility in their organization by outsourcing functions that are not core to their product or service. Outsourcing these business processes to a third party allows many companies to focus on their core competencies without being concerned by the daily demands that can arise from operational functions. Common functions that are outsourced are customer service/care, inbound and outbound lead generation or telesales, overflow and after hours call centers, customer surveying, and billing and payment support.
The three main reasons companies outsource their non-core business processes are increased flexibility, improved customer experience, and greater cost savings.
Now that you know what BPO is, you may be wondering: what are the BPO services? Here is a list of the various types of business process outsourcing we offer at ROI Solutions.
Inbound BPO Services
- Appointments and Reservations
- Bill Payment and Support
- Total Contact Management
- Business Support Services
Outbound BPO Services
- Commissioned Sales
- BPO Brokers
- Lead Generation
- Customer Surveying
Why ROI Solutions?
With many options to choose from when it comes to BPOs, why choose us?
ROI Solutions stands out as BPO experts for all types of services. We have years of experience under our belt helping companies get tangible results quickly. Here are just a few reasons to choose ROI Solutions for your business process outsourcing call center.
No two businesses are alike, so we know your BPO shouldn’t be a one-size-fits-all solution. We love working with companies to craft the perfect package to meet your needs.
We’re happy to customize our services and find the right types of business process outsourcing to effectively solve your pain points.
Our strong company culture is apparent in everything we do, from the way we deliver reports to the people we hire. We believe in values like listening, caring, and serving, and these traits show up in our customer interactions.
We’re certain that both you and your customers will notice the ROI difference from the moment our partnership begins.