Content Moderation Outsourcing Services for Safer Platforms

What is content moderation?

Content moderation is how organizations monitor and review user-generated content on their platforms to keep communication safe, civil, and compliant with the platform’s guidelines. ROI CX Solutions provides high-quality outsourced content moderation services that combine the advantages of advanced AI tools with the tact and skill of human moderators, giving your community the chance to grow and flourish while maintaining trust in your brand.

Challenges faced by in-house content support teams

User-generated content is uploaded to some platforms at overwhelming rates, making it close to impossible for some in-house teams to keep up with the deluge of incoming comments and submissions. However, that volume doesn’t change the fact that in-house moderators still face the expectation of being able to toe the line of allowing free expression, while still protecting users from possibly harmful or offensive content.

With the high volume of content and the high level of responsibility paired with other responsibilities vying for attention and the stress of repeatedly viewing harmful material, internal teams are prone to burnout, turnover, and overall productivity loss when content moderation is introduced to their duties. Finally, community guidelines, regional laws, and industry regulations are always shifting, making content moderation an increasingly difficult task for in-house teams to manage.

How our content moderation services address these challenges

ROI CX Solutions provides your organization access to a scalable workforce with a dedicated QA and compliance team, equipped with AI-assisted tools. This allows for faster content reviews and greater safety for your users, all while taking the pressure off of your internal teams.

Advantages of partnering with us

By outsourcing your content moderation to ROI, you gain flexible scalability, along with round-the-clock support. By working with us, you can reduce your overall operational costs, provide faster response times to incoming content, and ensure regulatory compliance. Keep your users safe and preserve your brand image by staying far ahead of the curve with expert outsourced content moderation.

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Key services we provide

Text moderation

We review and filter user-submitted text, running both AI-enabled and manual checks for problems like spam, abuse, hate speech, and other policy violations.

Image moderation

Our team ensures that nudity, violence, and other problematic images are kept away from your platform, providing a visually safer and compliant environment.

Video & live stream moderation

We monitor uploaded and live video content to ensure that offensive or otherwise rule-breaking footage is detected and handled quickly.

Profile & avatar moderation

Allow us to keep your community’s usernames, avatars, and profile information compliant with your platform's standards, as well as preventing impersonation, harassment, and inappropriate behavior.

Comment & Review moderation

We analyze and moderate comments, reviews, and forum posts, preventing and removing fake, biased, or offensive content to preserve the environment of valuable user feedback and engagement.

Ad & marketplace listing moderation

ROI can check your user-posted ads and product listings to ensure compliance with your platform rules and relevant legal standards, preventing scams and unsafe content.

AI-powered pre-moderation & flagging

We provide help identifying and flagging high-risk content through automated AI tools, making manual reviews easier and accelerating review times, catching rule-breaking content before it actually goes live.

The ROI CX approach to email outsourcing

ROI is ready to help you revolutionize your omnichannel operations, starting with efficient email support services. We combine the best of industry-leading technology to support human agents and provide customers with the personalized support they want while achieving the results you seek. ROI is committed to delivering scalable high-quality care, making outsourcing a solution that provides impressive immediate and long-term results.

Industries we serve

eCommerce

ROI’s email services achieve significant results for online businesses. We expertly answer product questions and professionally manage orders and returns.

Healthcare

Our email services support your healthcare organization through efficient appointment setting, compassionate customer care, and prompt responses and healthcare messaging.

Insurance

Effective email support expertly handles mass insurance inquiries, scaling your operations with the growth of your organization and any seasonal surges.

Legal

ROI’s expert agents streamline your legal communications through compliant communications and secure email handling strategies.

Retail

Act on opportunities for growth knowing your outsourced partner is supporting customer inquiries through comprehensive email and multichannel services.

Utilities

ROI accesses utility experts who can respond to urgent email requests with timeliness and skill, improving your service quality and customer satisfaction.

And many more...

Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Upselling and cross-selling

Improve your customer experience by suggesting and providing additional services and products that are relevant and helpful to your customers.

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Lead qualification call center services

Continue your company's growth and promote additional revenue through an effective lead-qualification campaign.

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Outsourced
Content Moderation

Safer spaces. Stronger communities.

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What is content moderation?

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Just a few of our satisfied clients

Challenges faced by in-house content support teams

How our content moderation services address these challenges

Advantages of partnering with us