We provide top-notch customer experience across industries:
ROI CX Solutions provides outsourced customer service and call center solutions for companies across all industries, including:
- Advertising
- Education
- Finance
- Food Services
- Government Agencies
- Healthcare
- Retail & E-Commerce
- Retail & Fashion
A few reasons why the nation’s top brands choose ROI CX Solutions:
- Our highly-trained agents provide tailored and personalized customer care at every touch point.
- We handle it all:
- Inbound and outbound sales
- Technical support
- Customer relationship management
- Order taking and processing
- Live chat
- Email responses
- We proactively generate new business for you with our outbound services:
- Distribute and analyze customer experience surveys
- Conduct market research
- Manage lead qualification
- Track customer retention
- Prospect qualification programs
- We offer dedicated 24x7x365 live support. Need more? We also offer seasonal programs, after-hours, and overflow services.
- Our team is flexible and will customize our programs to meet your business needs.
Don’t just take our word for it…
We won the SSPA Excellence in Service Operations award, a prestigious, peer-voted honor in the customer service industry. Our professional customer support allowed our client to surpass well-established customer support companies, including global brands such as Hewlett-Packard, Dell, and Xerox.
We’re ready to do the same for you.
Our Services
Our customer support services build genuine trust with your clients and grow your hold in the marketplace. We’ve worked with global companies like Men’s Wearhouse, Visa, Samsung, and TSA Pre-Check. Here are a few of the many ways we create an excellent customer experience:
Support Calls
Despite incredible technological advancements, nothing can replace the need for one-on-one support calls. Some questions are just too complex or time-sensitive. Our team of skilled professionals is dedicated to providing prompt, courteous, and effective solutions to every customer query, 24 hours a day.
Feedback Calls
Our contact center specializes in conducting comprehensive and empathetic feedback sessions, ensuring your customers feel heard and valued. Our approach enhances customer experience while also arming you with actionable data to continually elevate your service standards.
Customer Upselling
At ROI CX Solutions, we specialize in tactful and effective upselling strategies. Our team seamlessly integrates with your business to enhance the customer experience while also boosting your revenue. Our upselling strategies are customer-centric and data-driven, aimed at increasing average order value and customer loyalty without compromising service quality.
Customer Cross-Selling
Our team of trained professionals excels in identifying and executing cross-selling opportunities in every customer interaction. We learn the nuances of your products or services and then align them with customer expectations and needs. This ensures our recommendations are always relevant and add value. By integrating our cross-selling expertise into your customer service, you gain the following:
- An enriched customer journey
- New opportunities for growth
- Stronger customer retention
Trust ROI CX Solutions with your customer service outsourcing
At ROI CX Solutions, we have one goal in mind: to provide seamless, caring, and effective customer service. Our focus on a culture of excellence continues to grow our clients’ brands into the best in their industries.
And our proven track record is just the beginning. We blend cutting-edge technology with a team of highly trained professionals. This ensures every customer interaction is handled with utmost care and efficiency. Even more, we don’t just promise enhanced customer satisfaction-we deliver tangible results that increase customer loyalty and revenue.
Contact ROI CX Solutions today to see how we can provide you with seamless outsourced customer service solutions.
