Education Call Center Services

Build quality relationships and expand your reach with outsourced support

ROI CX Solutions helps educational institutions engage potential and current students, guiding them efficiently through optimized processes. Our advanced technology integrations optimize your omnichannel interactions, helping you convert leads to applicants and applicants to students and provide swift solutions to urgent problems. Empower internal teams to meaningfully engage students with our 24/7 support.

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Education call center overview

Educational institutions and suppliers receive large volumes of support requests, and between daily administrative tasks and a variety of complex needs requiring attention, handling it all is no small task. Outsourced education call center services help offices and administrators efficiently manage all requests, empowering colleges and schools to efficiently interact with their student base. Our professional services guide students through vital educational processes, promptly answering questions and providing assistance to help them achieve long-term success. Expand your reach with omnichannel interactions, streamlined appointment setting, multilingual support, and flexible scalable solutions to optimize your student engagement.

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Advanced technology integration

Optimize efficiency with streamlined processes and consistent data tracking

Inbound and outbound support

Improve response time and expertly manage your leads with dedicated care

Multichannel Support

Expand your reach through culturally aligned expert and empathetic agents

We understand the challenges of education

Tackling all the challenges educators and educational organizations face is impossible enough without high seasonal demand overwhelming your administrators. As digital-native students expect more and more immediate personalized support, limited staffing and budget constraints curb what your staff can do, minimizing their reach and guaranteeing the burnout of your overworked staff. Even when the workload starts to become manageable, volume spikes start the cycle all over again. Quotas must be met and inquiring minds need assistance. Outdated, disjointed communication methods impede the process, proving an unsustainable strategy for student engagement.

High Seasonal Demand & Volume Spikes

Disjointed Communication Channels

Limited Staff & Budget Constraints

Increasing Expectations from Digital-Native Students

Education call center solutions tailored to you

Efficiently manage current and potential student requests with outsourced support. Enhance your reach with seasonal and overflow support, 24/7 omnichannel communication, predictive analytics, expanded self-service options, and accurate staffing for demand spikes at affordable costs. Access cutting-edge technology with education call center services, allowing you to improve the student experience with accuracy, timeliness, and care.

Inbound & Outbound Call Handling

Integrate with Student Information Systems

Seasonal & Overflow Support

Omnichannel Student Support

SMS Support

24/7 Support

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Benefits of ROI CX education call center services

ROI CX Solutions leads the industry in education call center services. We customize solutions to each organization’s problem points, goals, and audience needs, allowing you to manage your workforce and workloads with efficiency and quality care.

Improved Student Support and Retention

ROI offers 24/7 inbound support to answer admissions inquiries, financial aid questions, and student service requests, helping reduce wait times and improve satisfaction.

Scalable Enrollment Management

ROI scales to accommodate rapid demand surges during peak admissions and enrollment periods, empowering you to do more with a cost-efficient team from 8 affordable global locations.

Multichannel Communication and Accessibility

Students and parents today expect to engage via phone, email, chat, or SMS. ROI CX provides omnichannel support that meets students where they are to enhance communication, accessibility, and the overall student and administrator experiences with our tech-savvy and empathetic support.

Our services

ROI CX provides various contact center solutions, ensuring customers receive the best service possible while all hands are on deck.

Call Center Outsourcing

Customer Care & Support

Education Lead Qualification & Nurturing

After-Hours & Overflow Call Support

BPO & Business Support

Survey & feedback services

woman customer service representative on her computer smiling with a headset

Why ROI CX?

ROI CX Solutions combines artificial intelligence with emotional intelligence for unmatched effectiveness in educational support. We drive exceptional results via the strategic use of emerging technologies and the empathetic attention of dedicated agents. Customers, students, and prospects connect with our flexible solutions, empowering them and your staff to rest easy with a fully optimized and robust educational experience.

Frequently Asked Questions About Education Call Center Services

What types of student support can an education call center handle?

Education call centers reach out to potential student leads, schedule appointments and tours, guide students through enrollment processes, offer information about degree requirements and course information, and edit class schedules for students.

Can the call center handle peak periods like enrollment or FAFSA season?

Yes, call centers can handle peak enrollment seasons like enrollment and FAFSA! We efficiently scale our teams to handle unexpected or anticipated demand surges.

How is student data protected?

ROI’s contact centers securely handle all student data and strictly adhere to all privacy laws, protecting the information of your students.

Is the call center U.S.-based or offshore?

ROI offers contact center support in 8 global locations, including the US. Choose from our nearshore, onshore, and offshore contact center hubs for expert support that aligns with your culture and language needs.

Do you offer multilingual support for international students?

Yes, we offer multilingual support for international students! Our pool of agents speak 21+ languages, allowing you to customize support for your student base.

Can the call center integrate with our student information system (SIS)?

Yes! We seamlessly integrate technologies with existing platforms to securely handle data and ensure a smooth takeover of operations.