SERVICE OVERVIEW
The world of insurance can feel confusing and convoluted. More often than not, people need to speak with a knowledgeable representative to resolve their questions.
Is this covered under my policy? Why is my claim not processing? What is my deductible, and how does it work? Can I change my policy mid-year?
It’s enough to keep your HR department on the phone all day long. That’s where we come in.
At ROI CX Solutions, we provide you with a team of trained and resourced call center agents to answer all your insurance questions. Health, life, home, business, auto, pet: we can cover it all.
The benefits of using an insurance call center
Access to extensively trained professionals
ROI CX Solutions hires qualified, motivated individuals who have been extensively trained in the insurance business. Each representative will help you navigate complex insurance situations with professionalism, patience, and care.
Ability to handle different types of insurance
Our agents are trained to handle all types of insurance, from health insurance to pet insurance to everything in between. We work closely with your company to ensure we are up-to-date on the intricacies of your policies. That way, we can provide seamless care, no matter the complexity of the question.
We can serve as your own call center for:
- Life insurance
- Health insurance
- Dental insurance
- Vision insurance
- Auto insurance
- Homeowners insurance
- Renters insurance
- Business insurance
- Pet insurance
Personalized services
Our dedicated team of insurance agents goes beyond answering questions. We listen, understand, and provide tailored solutions to meet your business’s unique needs. Whether employees are filing a claim, seeking advice on coverage, or simply need guidance through policy details, our experts are there for them 24/7.
Guarantee of HIPAA compliance
The Health Insurance Portability and Accountability Act (HIPAA) requires companies to protect people’s confidential health information. ROI CX Solution works in full compliance with HIPAA. You can confidently trust us to protect against fraud and handle information with utmost care and security.
Adherence to PCI Security Standards
The PCI Security Standards ensure that all companies dealing with credit card information maintain a secure environment. ROI CX Solutions is certified in PCI Data Security Standards and offers all of our clients comprehensive protection.
No holds or wait times
Outsourcing insurance calls ensures that your customers have quick access to agents whenever, wherever. This significantly increases customer experience and overall customer satisfaction. Your staff won’t be overburdened with inquiries, and customers will have issues resolved quickly—it’s a win-win.
Reduced expenses
Outsourcing insurance support provides you with significant cost savings. You won’t be responsible for maintaining an in-house team, and your employees will be free to focus on core business practices. Add happier, more satisfied customers to the mix, and you’re saving money and increasing revenue.
Critical insight into your customer’s insurance policies
Beyond answering customer questions, ROI CX Solutions partners with you to gather information from them. We administer health insurance surveys and questionnaires to enable you to make data-driven business decisions. We help:
- Identify gaps in insurance coverage
- Track the quality of insurance coverage
- Analyze the findings
- Share information and recommendations
How ROI CX Solutions can improve your insurance agency answering service
By partnering with ROI CX Solutions, you’ll gain experienced agents and exceptional service—all tailored to the unique needs of the insurance industry. Our highly-trained professionals are equipped to handle everything from policy inquiries and claims processing to emergency support and billing questions. This ensures your customers receive personalized and compassionate care at every touchpoint. With ROI CX Solutions, you can expect not just an outsourced service but a strategic partner in achieving the following goals:
- Improving customer satisfaction
- Increasing operational efficiency
- Gaining a stronger return on investment
Let us help you elevate your customer service experience and secure the trust and loyalty of your policyholders. Request your free quote today.
