By attempting to handle order taking in-house, many companies sign themselves up for challenges later down the road when it’s time to scale their business. As business grows and your customer base snowballs, demand is bound to spike, leading to missed calls, especially on weekends, evenings, or particularly busy times. Missed calls mean missed opportunities.

Additionally, inconsistent service, staffing limitations, and high cost of in-house order taking can make it extremely difficult to reliably provide your customers with the experience they expect as you scale your business.