Email ticket management
ROI’s expert teams use streamlined processes to open, process, resolve, close, and follow up on email tickets. We optimize the customer journey and professionally handle tickets, improving service quality and consistency.
Response drafting and sending
Our dedicated agents use legacy expertise, industry-leading strategies, and conversational AI to draft responses that resonate with customers and boost satisfaction. We track customer sentiments to anticipate problems and help agents engage more effectively with customers.
Escalation handling
Proactive strategies mitigate escalations while improving your ability to handle escalations with professionalism and care. Our dynamic tech solutions offer real-time assistance and quick routing while emotionally intelligent agents de-escalate situations.
Customer data entry and CRM updates
Crucial to the performance of AI systems, accurate data handling powers technologies to offer vital performance insights and customer-facing solutions. Regular updates and performance monitoring ensure peak up-time, reducing errors and increasing satisfaction.
Quality assurance and email audits
Our technologies track and score all interactions, offering real-time and post-interaction feedback to continuously improve performance. We capture whole-picture success through regular email audits, providing actionable data-driven insights.
Email categorization and routing
Part of streamlining operations is guiding customers to the relevant agent or team. Our systems accurately categorize requests and efficiently route customers where they need to go, reducing wait times for higher satisfaction.
Order handling
Our human and automated outsourced email support services help customers answer their order questions and provide custom order support.
