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Retail Call
Center Services

Retail BPO built for enhanced experiences and customer loyalty

Understand your customers better than ever before. Enlist in full-scale customer experience mapping to meet shoppers where they’re at, when and even before they need you for proactive support.

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Retail call center overview

An outsourced retail call center is a third-party team of expert customer support agents dedicated to answering questions and requests relating to the online or in-person shopping experience. Agents are trained in the culture and policies of the brand, empowering them to respond in the voice of the retail company. A retail call center integrates cutting-edge technology with existing tech stacks, securely handling information and payments and streamlining all customer care operations.

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Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to technical and retail support, day or night

Multichannel Support

Meet your customers where they are, using the channels they prefer to use

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

We understand the challenges of retail

With more competition than ever before, retail companies are seeing high customer turnover as audiences constantly search for a perfect solution to their needs — and expect instant personalized solutions. Omnichannel availability further raises service expectations for returns, refunds, and order issues. Without the proper technology and infrastructure, retail companies struggle to meet the demand, especially during seasonal surges. Negative experiences impact customer satisfaction and retention, forcing businesses to constantly innovate, throwing any idea to the wall to see what will stick and guarantee better customer loyalty.

High Customer Turnover & Loyalty Retention

Omnichannel Service Expectations

Seasonal Demand Fluctuations

Returns, Refunds & Order Issues

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Retail call center solutions tailored to you

Retail outsourcing empowers businesses to put the customer first, no matter the demand. Offer dedicated multilingual support with scalable staffing and 24/7 coverage at affordable prices.

Omnichannel Support Integration

Scalable Staffing for Seasonal Peaks

Customer Retention Programs

Order Tracking & Post-Purchase Support

24/7 Customer Support Coverage

Multilingual Capabilities

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Benefits of ROI CX retail BPO services

Capture the benefits of retail call center outsourcing through our well-connected teams offering lower costs, 24/7 global coverage, and a customer-centric strategy tailored to your goals.

Scalable Support Greater efficiency

We ensure the professional management of phone calls, chats, emails, and social media requests and accurately route requests to management or internal specialists.

24/7 Availability

ROI handles urgent issues around the clock for a personalized shopping experience anytime, anywhere.

Lower Costs with Global Coverage

Lower overhead costs while enjoying more opportunities for building revenue via upselling, cross-selling, subscription conversions, and loyalty customer support.

Our services

ROI’s full contact center solutions ensure tenants receive the best service possible while streamlining operations and maximizing efficiency.

Customer experience management

Omnichannel customer support

24/7 live chat

Billing & payment support

Subscription and continuity

Survey and feedback services

2 Co-workers in a modern office working at their computers

Why ROI CX?

ROI CX Solutions is an industry leader experienced at elevating customer care for small- and medium-sized businesses and enterprise corporations. We customize solutions for your goals, targeting challenges with enthusiasm and expertise. We immerse our agents in your brand messaging and culture, allowing teams to meet audience needs with care while accurately reflecting the voice of your brand. 

In a world of technological innovation, ROI CX stays ahead of the pack while cultivating valuable knowledge from legacy systems and industry experts. We use artificial intelligence and emotional intelligence as vital tools to enrich the customer journey, adapting to changes while highlighting what makes your business stand out for higher satisfaction and retention.

                   

How ROI CX supports retail partners like you

A leading health supplements company turned to ROI CX to manage overwhelming inbound support demand while assisting frustrated customers. A dedicated team of agents utilized a unified reporting metric to boost inbound sales conversions and increase performance. How? Read the full case study to find out!

Read the Full Case Study

FAQs about retail call center services

What types of retail businesses can benefit from call center services?

All types of retail businesses, including small- and medium-sized businesses as well as enterprise corporations, can benefit from call center services. Online businesses and brick-and-mortar stores can also see growth from outsourced retail customer support.

What channels do retail call centers support?

Our omnichannel retail call center supports all communication channels, from phone to email, chat, and text, video, and social media messaging.

Can call center agents handle product-specific questions?

Yes! Call center agents can answer simple and complex questions about a brand’s products, services, subscriptions, and policies as an extension of the company.

How do call centers manage peak shopping seasons?

Retail call centers manage peak shopping seasons by quickly scaling support teams to accommodate the demand. Retail contact centers use sophisticated technology to support agents, enhance customer self-service, and track shopping data, helping businesses plan for peak seasons.

What kind of post-purchase support do you offer?

ROI offers post-purchase support including tracking notifications, order returns and refunds, feedback requests, and follow-up promotions for additional products or services.

Tech stack

We utilize a full stack of customer service and support solutions, including:

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.