Solutions Overview

If you are in need of an international call center that provides the professional service you need when it comes to call center solutions, let our team at ROI Call Center Solutions help you out. When you use our offshore call center solutions outsources, we give you the ability to add value to your primary business objectives by:

  • Improving brand image Our team will work to improve brand image through consistent and accurate handling of all your customer contacts
  • Providing better access We’ll make sure to always supply you with accurate, up-to-date information when it comes to your customers, allowing you to drive home timely customer service resolutions if any issues ever arise
  • Capturing customer service information We’ll gather and track all of your customer service information, allowing for better analysis processes and greater conversion into market opportunities
  • Providing a flexible and scalable operating environment. Our team will make sure your operating environment is flexible enough to accommodate any dynamic shifts in volume whether it pertains to workload or staffing requirements.
  • Leveraging a sophisticated network of contact centers. With three countries as part of our call center solutions network, you’ll receive the most cost-competitive services when it comes to both offshore and onshore locations.
  • Integrating operations platforms. ROI specializes in enabling work interflow between outsourced customer contact centers, third-party vendors, and internal centers, allowing for seamless operating platforms.
  • Supporting multiple communication channels. Regardless of your preferred method of communication, we’ve got you covered. Our system supports multiple communication channels including: telephone, web, email, fax, SMS, traditional mail, and more.
  • Implementing self-service and automation strategies. To further improve performance and reduce costs, we’ll help to implement automation and self-service strategies that will make managing your entire system easy.