Continuous agent coaching
Analyze performance with automated reports viewable to agents and managers for increased transparency and accountability. Invest in each agent’s personal and professional success without causing a strain on resources by utilizing the continuous coaching models of AI contact center training. Automatic feedback from each interaction teaches agents to constantly better their performance, yielding steady growth across your team.
Train to proficiency faster
Traditional training models require up to three months of training to bring agents to proficiency, depending on the industry—and that’s before a nesting period. AI assisted training can slice that timeline in half, eliminating nesting as the hands-on learning style better prepares new hires to start taking calls more skillfully.
Empower self-learning
AI assisted training transforms self-learning from reading dense materials into learning how to find answers in efficient pathways. This guided knowledge increases agents’ levels of engagement in the material, increasing their ability to replicate processes and apply these skills to other tasks in the future.
Establish brand loyalty
Custom AI assisted training immerses agents in your branding, developing consistent levels of product and service knowledge. The more agents connect with your offerings and culture, the more they invest in the success of your company. These efforts help them meet and exceed personal and team goals, unifying your contact center in a common cause.
Make world-class representatives
Increased confidence, proficiency, and company loyalty cultivate agents ready to engage with customers in your brand language, with expertise and compassion. Your team of subject-matter experts will be an invaluable resource to the growth of your company as you invest in their learning and success.
Cut costs and boost revenue
AI-powered training helps your business train employees faster and at lower costs than dedicating months to ineffective traditional training. Improve processes and engagement with data-backed insights, setting new hires up to identify areas for growth you may have never caught before.
Improve employee retention
Improve employee skills, engagement, and satisfaction with processes that demonstrate care for your products, your customers, and your agents’ well-being. Reduce attrition by creating a workplace that values, celebrates, and builds individual skills.
