CALL US TODAY (877) 768–9598
FAQs CONTACT US
Get a Free Quote
Get a Free Quote
SERVICES
INDUSTRIES
eCommerce Call Center ServicesEducation Call Center ServicesHealthcare Call Center ServicesHVAC Answering ServicesInsurance Call CenterLaw Firm Call CenterHealth Insurance Call CenterProperty Management Call CenterRetail Call CenterUtilities Call Center Services
LOCATIONS
United StatesMexicoPhilippinesSouth AfricaTunisia
RESOURCES
BlogGuidesCase StudiesGlossary
ABOUT
Our CultureTestimonials and ReviewsCOMPLIANCEPCI ComplianceSOC 2 ComplianceHIPAA HITRUST ComplianceISO 27001Why Our Services?CareersScholarshipReferral

AI Call Center
Analytics

Real-time insights, boosted
performance, better decision-making

Free Consultation

Contact us today to get your free quote, customized to your business.

Get Started
In their office, a multi-ethnic group of IT professionals works together, collaborating and using computers to accomplish their tasks

What are AI call center analytics?

AI call center analytics are a useful tool that modern contact centers can use to extract actionable data and insights from customer interactions, using natural language processing (NLP) and machine learning tools to document, categorize, and interpret the meaning and impact behind each interaction. These AI-enabled tools provide contact centers with real-time insights and the ability to make more informed decisions.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

Data analysis, business meeting or woman with graph presentation in office for revenue, profit or sale statistics. Chart, analytics or accounting mentor brainstorming economy, inflation or solution

Fractured and siloed data

For many contact centers, the important, decision-influencing data they need is scattered into various different systems. Some information is in the CRM, some is in the ticketing system, and more is contained within customer feedback.

With all of this data housed in various different areas, contact centers are forced to rake through various piles of data and hope for the best when trying to make business decisions. These problems have prompted many contact centers to turn to AI analytics to best make use of the information at their disposal.

A unified experience with easy reporting

By integrating AI-powered analytics, a contact center can extract and consolidate the data produced from every customer interaction, putting all the important info in one place.

Omnichannel CX insights

Contact centers can leverage AI analytics to uncover useful insights about their omnichannel customer communication. Regardless of where a customer began their journey, AI analytics can capture the whole journey, gaining insight into customer needs and behaviors across and between all channels.

Customer reports for critical insights

AI analytics makes generating reports about your most important indicators (customer satisfaction, customer sentiment, first-contact resolution, etc.) a simple task. Instantly make sense of fragmented data by generating informative reports that drive smarter decisions.

Keep all your stakeholders on the same page

Not only does AI analytics unite data from various sources, but it also makes it accessible to your stakeholders. Agents, supervisors, executives, and clients can all access important real-time data to stay synced on the status of current initiatives and their results.

Integrate with all your other tools

AI analytics can integrate seamlessly with your entire tech stack without a hassle. Easily integrate analytics with your CRM, workforce management platform, and more.
Portrait of Two Creative Colleagues Using Laptop to Discuss Work Project at Office. Young Black Technical Support Specialist Helping Female Customer Relationship Coordinator. Teamwork Concept

Confidence in your team’s performance

Take the guesswork out of measuring your team's performance, with real-time AI-powered insights.

Know what works to drive efficiency

When a customer interaction goes very well, AI analytics can help you uncover the factors that influenced that success and identify patterns across all interactions to help you replicate that success in the future. Using real data, your contact center can run smarter and more efficiently.

Get a complete view of agent performance

Through smart tracking, you can gain a complete picture of agent performance, analyzing customer conversations across all channels. NLP can highlight strengths as well as areas that need improvement, and provide insights into your team's status without the need for tedious manual review.

Quickly spot teachable moments

Find your team's performance gaps by analyzing customer interactions in real time. As trends emerge, you can trigger training sessions designed to improve performance where it's most needed.
Internet cyberspace data information collection analytical statistics computer storage ai artificial intelligence calculation, blue background banner copyspace.

Complete visibility into crucial KPIs

From CSAT to AHT, you can keep all of your important metrics in one, simple place, giving you a bird's eye view of your contact center's performance and all contributing factors, neatly extracted, compiled, and categorized by AI analytics.
Get Started

How ROI CX Revolutionizes Your Call Center Operations

Agent Assist

Agents are provided with helpful resources, allowing for faster, more accurate customer support that leads to better outcomes.

Learn More

Agent Screen Recording

Monitor agent-customer interactions to ensure quality, accuracy, and accountability.

Learn More

Generative AI

Make use of suggested responses, call summaries, and generated reports, boosting your team's efficiency and consistency.

Learn More

Quality Assurance

Evaluate all of your customer interactions with consistent criteria, all without the hassle of manually scoring a small (but still time-consuming) fraction of your total interactions.

Learn More

VOC Insights

Get a better sense of customer sentiment through analysis of the interactions you're already having, without needing to solicit feedback through surveys.

Learn More

Agent Coaching

Provide agents with real-time AI coaching, which silently directs agents by bringing their attention to conversational nuance that they might have missed, and allowing them to adjust to a more successful approach.

Learn More

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.