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AI Voice of Customer
Insights for Call Centers

Transform customer feedback
into actionable strategies

Free Consultation

Contact us today to get your free quote, customized to your business.

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What are VoC insights?

Voice of the Customer (VoC) insights are the actionable data that businesses can glean from customer feedback, surveys, and organically through customer interactions over various communication channels and touchpoints. By extracting, compiling, and analyzing these important insights, your business can gain a greater understanding of how customers are perceiving your products, services, and the overall customer experience, providing the opportunity for data-based improvement.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Just a few of our satisfied clients

You're in good company when you partner with ROI CX Solutions.

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The perils of manual collection and analysis

Manually reviewing and recording customer feedback can take a long time and often leads to inconsistent results. As your call volumes go up, so does the difficulty of manually collecting information from customer interactions and analyzing them for key customer signals.

Not only is a manual approach difficult and inconsistent for this application, but it’s also far slower when done at larger scales, taking up valuable time that your team could use for other tasks. However, AI-powered collection and analysis can offer consistency, structure, and speed to your customer feedback collection.

AI Solutions for Organizations to Amplify the VoC

Find clarity and efficiency when you cut through the noise with AI-powered VoC solutions.

Enhance CX with generative VoC analytics

Identify patterns in your customer behavior and their overall sentiment with generative AI. Analyze trends and generate summaries and suggestions to help you continuously improve your customer experience.

Uncover customer needs

Gain a better understanding of your customers and how you can better meet their needs. VoC insights help to identify where the customer experience could improve and highlight where customers are explicitly asking for specific features.

Address issues and find solutions

By proactively addressing a pattern of common pain points across various conversations, you can pinpoint the root of the problem more efficiently and resolve it before it has a significant impact on the customer experience and your bottom line.

Streamline internal improvements

VoC insights help to uncover the areas in your process where customers face difficulty. Whether you need to change up your agent scripts or update features of your customer experience, VoC insights can inform your decisions.
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How do AI-powered VoC insights benefit you?

Unlock real-time customer intelligence with valuable insights that enable your team to provide an excellent customer experience.

Unbiased customer insights

Take the human bias out of evaluation, analyzing each customer interaction consistently and fairly. AI VoC produces more objective data to help you make more effective decisions.

Proactively identify unknowns

Take the guesswork out of your business decisions by identifying your unmet customer needs and gaps in your services.

Resolve issues before they escalate

Get to the root of customer problems right as they're beginning, proactively dealing with minor complaints before they snowball into a major issue.
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Gather feedback quickly and cheaply

No need for guesswork and no need to spend extra time and money surveying customers. Simply pull insights and data directly from the customer interactions your team is already having.
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How ROI CX revolutionizes your call center operations

Agent Assist

Agents receive AI support in real time, offering directions and resources mid-call to improve agent accuracy and compliance, while boosting customer satisfaction.

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Agent Screen Recording

Reliably document customer interactions for future review, allowing for easier QA, higher customer service quality, and more effective training opportunities.

Generative AI

Instantly generate helpful insights from customer interactions, create call summaries, and much more through top-of-the-line large language models.

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Quality Assurance

Provide more consistent and scalable QA with an automated quality assurance process, sending all interactions through an automated QA pass, allowing your team to do more with your time.

Agent Coaching

Provide agents with useful hints and tips with an AI-enabled coach on calls, providing useful resources with answers to customer inquiries, as well as highlighting conversational nuances that agents might have otherwise missed.

Analytics & Insights

Improve business decisions and boost the customer experience with helpful real-time insights that can improve your contact center performance.

Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.