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Offshore Call
Center Services

Take your business worldwide in a cost-effective, round-the-clock call center

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What is offshore outsourcing?

An offshore call center is a third-party company located in another country that is hired to operate a company’s customer care. These call centers are usually more affordable and efficient than building out and operating in-house customer service departments, and they’re able to provide around-the-clock service to customers. Through offshore call center services, you can connect with customers all over the world, at any time of day, for less cost. Thanks to a variety of favorable economic, tax, and cultural reasons, partnering with an offshore customer service company can greatly benefit your customer experience (CX) as well as your bottom line.

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Get in touch with us today to discover what ROI CX Solutions can do for your business.

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You're in good company when you partner with ROI CX Solutions.

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In-house call centers have a cost and attrition problem

Running your own call center in-house may sound like a winning prospect for the convenience of operating under your own roof. However, what many businesses overlook at first glance is that in-house call centers require significant investments. All of the hardware, software, and infrastructure needed for a call center brings huge upfront costs and requires regular maintenance and upgrades, creating ongoing expenses.

Add to that the problem of attrition. In-house call centers are usually limited to their immediate surroundings for staffing. If your business is in a small town, it can often be a big challenge to recruit enough agents to make the whole venture worth it. Additionally, the work culture in the United States and Canada views call center work as a “stepping stone” job, which makes it all the more difficult to court and keep top talent in the long run without spending most of your budget on payroll.

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Offshore call centers are cost-effective and easier to staff

An outsourced call center has already invested in the technology and infrastructure they need to keep your call center services in operation, so your expenses are limited to their services, which will be a fraction of what you’d pay running it yourself. In the case of offshore call centers, the different economic situations in offshoring hotspots around the world also make the cost-per-agent even lower in comparison to onshore outsourcing.

Recruiting for an offshore call center opens up your talent pool considerably, giving you access to skilled customer service agents across the globe. The work culture around call centers is also viewed very differently in common offshoring locations like the Philippines, South Africa, and many others. In countries that see a lot of offshore work, offshore call center services are more often seen as viable long-term careers, making attrition in these locations much less pronounced.

Enjoy wider profit margins and more consistent staffing

By choosing an offshore call center outsourcing company, you can get more for your budget and turn more of your total revenue into profit. Without expensive overhead to pay for, you can reinvest your savings into offering additional services or strengthening another part of your business.

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Key services we provide

24/7 customer support

Whether you need 24/7 customer support or extra staff to help during busy hours and seasons, our offshore call centers are the perfect solution. We thoroughly train our staff so they understand the nuances of your business and can help your customers over email, phone, or chat.

Appointment scheduling

Getting appointments on the calendar is the first step to nurturing leads. Though the task sounds simple, it takes time and dedication to make it happen. Let us take this job off your plate. We’ll supplement human care with data-driven automations so you’ll have all the information you need for your next appointment.

Order processing

Give your customers a smooth delivery experience by providing a seamless way to create or update orders with accuracy and security.
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Surveys

Surveys are an important way to learn more about your customer base. We’ll send emails or make phone calls to gather valuable feedback on behalf of your business so you can make more informed decisions about where your company should be headed in the future.

Lead qualification

Need to improve the flow of your sales funnel? We can help. Using a data-driven approach, our team will nurture and deliver quality leads that convert into paying customers. We’re ready to step in and develop relationships with leads that are teeming with potential.

B2C telemarketing

ROI CX Solutions is well-equipped both to take and make calls on behalf of your company. You’ll save money by not having to buy all of the phones, desks, and computers needed to outfit a whole in-house call center. We also train representatives with years of expertise, informing their ongoing education with more dedicated customer support.

B2B telemarketing

Hiring and training an in-house telemarketing team takes a great deal of time and resources. Outsource the job with our offshore call centers and we’ll hire the perfect team for your needs. Our experienced specialists design an effective telemarketing plan that helps your company grow and cultivates relationships with the partners you rely on to do so.

ROI CX Solution’s offshore call centers

ROI CX Solutions can help you with all of your offshore call center needs. We’ll answer phone calls, send emails, or offer live chat support at any hour of the day or night—but we also do more than just respond to requests. Our teams offer quality you can trust by taking time to get to know the ins and outs of your business, expertly representing your brand, products, and service in every aspect of the job. We handle lead qualification, telemarketing, appointment scheduling, and a number of other important services to not only save you time and money but also to help your company grow. We chose the name ROI CX Solutions because we deliver consistent returns on our customers’ investments.

Industries we serve

Ecommerce

Offer accessible customer support for your products and services via chat, email, phone, social media, and video channels with ROI CX Solutions.

Healthcare

We securely handle all patient information and accurately schedule appointments so your office can focus on delivering comprehensive award-winning care.

Insurance

Our teams handle policy inquiries and claims processing, streamlining operations for more accuracy so you can serve more clients with higher quality care than ever.

Legal

ROI supports your legal firm by streamlining client communications and case management via secure industry-leading technologies.

Retail

ROI boosts the efficiencies of your brick-and-mortar and online retail stores through comprehensive infrastructure, empowering you to answer more customer inquiries and retain more customers.

Utilities

We manage the urgent utility requests from your community members with sensitivity, getting them the help they need when they need it.

And many more...

Related services

Customer Experience Management Services

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Contact Center Workforce Optimization

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Appointment Setting Services

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Lead Qualification Services

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Inbound Contact Center Outsourcing

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Market Research Surveys

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Interested in a free quote?

Get in touch with us today to discover what ROI CX Solutions can do for your business.

Other services we offer

Call center outsourcing

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Upselling and cross-selling

Make better use of your funds and outsource your call center operations to a trusted partner who can provide a more consistent level of customer service.

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Lead qualification call center services

Continue your company's growth and promote additional revenue by focusing the energy of your sales representatives on leads most likely to convert to paying customers.

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