Newsweek & Forbes Name ROI CX Solutions Clients as Best Customer Service Brands in 2024

ROI CX Solutions is excited to announce that several of our clients have been recognized for their exceptional customer service in Newsweek’s “America’s Best Customer Service 2024” awards and Forbes’ “Best Customer Service 2024.”

“We are thrilled and honored to see our longstanding partners recognized in Newsweek’s Best Customer Service awards,” said Rob Schow, CEO of ROI CX Solutions. “Our teams at ROI CX Solutions are truly exceptional and committed to providing world-class customer service for our partners’ brands every day.

“Seeing our customer-centric clients receive this recognition that they deserve illustrates the importance of customer service in today’s marketplace.”

Newsweek’s Award

Newsweek, together with Statista, recently released their 2024 Best Customer Service list, which recognizes brands across 166 categories that “go above and beyond to make their customers feel special.”

Final results are awarded based on a consumer survey of more than 30,000 U.S. consumers who have made purchases or used services from the evaluated brands within the past three years.

The survey asks respondents to rate retailers and providers on the basis of:

  • Quality of communication
  • Professional competence
  • Range of services
  • Customer focus
  • Accessibility and availability
  • Likelihood of recommendation

Forbes List

Forbes released their list of Best Customer Service Brands based on an online survey of over 4.2 million ratings of more than 3,000 unique brands. The study was done in partnership with data analytics company HundredX.

“Companies make or break brand loyalty through customer service—whether through convenience, speed, positive interactions with employees or quick resolution of problems. Doing it well brings customers back again and again. Forbes’ newest list, Best Customer Service, recognizes the companies that consumers say excel in this area.”

We are honored to see our clients at the top of several categories – powered by our customer success teams!

Our teams at ROI CX Solutions have partnered closely with each of these recognized clients to provide world-class customer service solutions. With decades of customer experience expertise across industries as varied as Education, eCommerce, Medical and Retail, ROI CX Solutions has become a trusted partner for transparent, scalable and, most importantly, successful customer service operations.

Interested in working with ROI CX Solution’s award-winning customer service outsourcing? Connect with an expert from our team today at

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