Clienteling: Going Beyond Customer Service
Clienteling, customer service, customer care—isn’t it all one and the [...]
How To Implement a Customer Analytics Strategy In Your Business
We’ve all heard it a thousand times: you need to [...]
Customer Service Call Center Best Practices in 2023
With so much changing so quickly in the customer [...]
Customer Engagement Solutions – Going Beyond The Right Software
As more and more companies begin to compete on [...]
Call Center Pricing Models Explained
Ever carefully read over a contract or quote from [...]
Customer Focus: What it is & Why it Matters
Did you know that 54% of customers “make decisions [...]
Higher Education Call Centers: How To Choose The Right Partner
Higher education comes with a lot of questions: financial aid, [...]
Which Certifications Should Your Help Desk Have?
While 78% of senior leadership agree that customer service [...]
How To Lower Your Customer Acquisition Costs
Everyone wants to acquire new customers, of course, but [...]
Contact Center as a Service (CCaaS): A Definitive Guide
What is CCaaS and who needs it? CCaaS, UCaaS, [...]