Improving Call Efficiency: 20 Must-Know Tips You Can Implement Now
Not so fun fact: a survey of US customers [...]
Not so fun fact: a survey of US customers [...]
Finding the right Spanish call center to provide multilingual [...]
Is your customer service team increasingly running into language-based [...]
At one time, it may have been enough to outfit [...]
Does outsourcing necessarily make your data less secure? Or [...]
Nearshoring, offshoring, onshoring—when it comes to outsourcing, does location [...]
Ever carefully read over a contract or quote from [...]
Higher education comes with a lot of questions: financial aid, [...]
While 78% of senior leadership agree that customer service [...]
Everyone wants to acquire new customers, of course, but [...]