Customer Focus: What it is & Why it Matters
Did you know that 54% of customers “make decisions [...]
Staffing a Call Center: Common Pitfalls to Avoid
Staffing a call center seems like it should be [...]
Call Center Types – Which is Right for Your Organization?
Looking to boost your customer satisfaction, but bewildered with all [...]
Customer Service Outsourcing: 13 Often Overlooked Services
When most people think of customer service outsourcing services, they [...]
Benefits of a Nearshore Call Center
Nearshore call centers are becoming increasingly popular among businesses [...]
Call Center Customer Journey: Importance & Best Practices
Customers are at the heart of business success. According [...]
What Is Call Management and How Does It Work?
If your business is growing, you may feel overwhelmed [...]
What Are the Advantages and Disadvantages of Using VoIP?
In the modern global service economy, accessibility and information [...]
Warm vs. Cold Transfer: The Difference and Why It Matters
Mastering call transfers begins with learning the difference between warm transfers vs. cold transfers and when to opt for each one. Both methods have their place in call center operations, but deciding which to use an make or break a customer interaction. In this blog, we’ll explore both types of call transfers and how your business can leverage them to create better customer experiences.
4 Causes of Call Center Attrition [And Solutions]
Employee attrition is a problem that affects businesses of [...]
