Benefits of a Nearshore Call Center
Nearshore call centers are becoming increasingly popular among businesses [...]
Call Center Customer Journey: Importance & Best Practices
Customers are at the heart of business success. According [...]
What Is Call Management and How Does It Work?
If your business is growing, you may feel overwhelmed [...]
What Are the Advantages and Disadvantages of Using VoIP?
In the modern global service economy, accessibility and information [...]
Warm vs. Cold Transfer: The Difference and Why It Matters
Mastering call transfers begins with learning the difference between warm transfers vs. cold transfers and when to opt for each one. Both methods have their place in call center operations, but deciding which to use an make or break a customer interaction. In this blog, we’ll explore both types of call transfers and how your business can leverage them to create better customer experiences.
4 Causes of Call Center Attrition [And Solutions]
Employee attrition is a problem that affects businesses of [...]
ROI CX Solutions Makes 2022’s Inc. 5000 List
ROI Named One of Inc. 5000 Fastest-Growing Private Companies [...]
How to Measure Help Desk Performance [Top 10 Metrics]
Setting up a help desk is an excellent decision [...]
How to Improve Outbound Sales: 8 Tips for Boosting Conversion Rates
Is a lack of outbound sales holding your business [...]
5 Contact Center Trends to Watch for in 2022
The recent pandemic has changed how businesses worldwide operate, including [...]
