The Importance of Customer Satisfaction Surveys [And How to Run One Effectively]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the [...]
The Benefits of Outsourcing Call Center Services to Mexico
Nearshoring is a huge trend in CX right now—but [...]
Clienteling: Building a Successful Strategy
It’s 2023, and clienteling has gotten an upgrade. Gone [...]
Improving Call Efficiency: 20 Must-Know Tips You Can Implement Now
Not so fun fact: a survey of US customers [...]
5 Ways Chatbots Can Improve Customer Experience
If you’re not using chatbots to improve your customer [...]
How To Develop a Customer Service Strategy That Delivers
What constitutes a good customer service strategy? Obviously, service [...]
Customer Service Call Center Best Practices in 2023
With so much changing so quickly in the customer [...]
Customer Engagement Solutions – Going Beyond The Right Software
As more and more companies begin to compete on [...]
Customer Focus: What it is & Why it Matters
Did you know that 54% of customers “make decisions [...]
Staffing a Call Center: Common Pitfalls to Avoid
Staffing a call center seems like it should be [...]
