What Is NPS in a Call Center?
Any business is constantly looking for ways to measure success [...]
What Does a Call Center Representative Do? A Typical Day
Nearly 460,000 people work in call centers in the [...]
Why Good Telephone Customer Service Is Important in Business
Today’s marketing advice tends to swirl around the importance of [...]
The Difference Between a Call Center and Service Desk
On the surface, the nuances of different types of customer [...]
How to Handle Escalations in a Call Center
Call center agents are used to encountering a wide variety [...]
3 Key Differences Between Customer Support & Technical Support
No matter what industry your business is in, you’ll need [...]
How Is Service Level Calculated in a Call Center? 3 Methods to Know
The service level for call centers is a measurement of standards put in place so you can define success and keep your customers happy each day.
FAQs: How Does a Call Center Operate?
Call centers are a keystone of business operations for companies [...]
Overcoming 5 Disadvantages of a Subscription Business Model
If you’re like most Americans, you likely have a [...]
Why Use SMS Marketing with Other Channels? 10 Reasons
When you’re looking for ways to enhance and diversify [...]
