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Call Center Types – Which is Right for Your Organization?
Looking to boost your customer satisfaction, but bewildered with all the options of call center types? Not to worry, we’ve [...]
Outsourcing Your Helpdesk: How To Do It Right
Outsourcing help desk support is a massive industry. According to Verified Market Research, the online help desk software market [...]
Customer Service Outsourcing: 13 Often Overlooked Services
When most people think of customer service outsourcing services, they probably imagine the stereotypical image of a massive, impersonal call [...]
Benefits of a Nearshore Call Center
Nearshore call centers are becoming increasingly popular among businesses looking to outsource or scale their customer support operations. Whether [...]
Nearshoring Companies – How To Pick The Right One
Ready to outsource your call center, customer service or another business process, but not sure where to find the [...]
11 of the Best B2B Qualifying Questions
At ROI CX Solutions, we know sales. Our mastery of qualifying questions is one of the most important ingredients to [...]
Sales Call Funnel: What It Is and How to Use It
Getting customers to buy your products and services is no easy task in today's competitive marketplace. You’ll need to [...]
How to Manage Average Call Center Queue Time Without Sacrificing Brand Loyalty
Maintaining an active call queue is one of the most critical components of running successful telecommunications for your company. [...]
