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4 Causes of Call Center Attrition [And Solutions]
Employee attrition is a problem that affects businesses of all sizes in all fields. Adding to the problem are [...]
ROI CX Solutions Makes 2022’s Inc. 5000 List
ROI Named One of Inc. 5000 Fastest-Growing Private Companies ROI CX Solutions, a world-class outsourcing company, has been recognized [...]
How to Measure Help Desk Performance [Top 10 Metrics]
Setting up a help desk is an excellent decision for your business. Establishing a specific department to assist customers [...]
How to Improve Outbound Sales: 8 Tips for Boosting Conversion Rates
Is a lack of outbound sales holding your business back? Some businesses struggle to get the ROI they’re looking [...]
Choosing the Right Business Process Outsourcing (BPO) Partner
Learn more about business process outsourcing, what to look for in a BPO service provider, and how to choose your first BPO team.
3 Business Process Reengineering (BPR) Examples
Business process reengineering (BPR) can turn a company’s direction around. In the long run, it can reverse failing businesses, improve [...]
10 Important Questions to Ask a Call Center Vendor
Call center outsourcing is a reliable solution for businesses that want to streamline their processes and cater to their [...]
What Is a Lead Generation Specialist? (FAQs)
Lead generation is a powerful strategy for businesses to attract new customers and generate sales. Research shows that 53% [...]
