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If your business is growing, you may feel overwhelmed by increases in communication needs. Balancing inbound and outbound call [...]

In the modern global service economy, accessibility and information are everything. To streamline communications with clients, employees, leads, and [...]

Mastering call transfers begins with learning the difference between warm transfers vs. cold transfers and when to opt for each one. Both methods have their place in call center operations, but deciding which to use an make or break a customer interaction. In this blog, we’ll explore both types of call transfers and how your business can leverage them to create better customer experiences.

Employee attrition is a problem that affects businesses of all sizes in all fields. Adding to the problem are [...]

ROI Named One of Inc. 5000 Fastest-Growing Private Companies ROI CX Solutions, a world-class outsourcing company, has been recognized [...]

Setting up a help desk is an excellent decision for your business. Establishing a specific department to assist customers [...]

Is a lack of outbound sales holding your business back? Some businesses struggle to get the ROI they’re looking [...]