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What to Outsource From Your Growing Business
Entrepreneurs often believe they must take charge of everything to grow their businesses. While this can be a practical [...]
How to Create a Great Outbound Call Script in 5 Simple Steps
Outbound telemarketing is a valuable tool businesses use to persuade customers to use their products or services. Research by [...]
How to Outsource Call Center Service
Can call center outsourcing save you a ton of money? It most certainly can—hiring external call center specialists may [...]
Call Center Adherence Standards
Call center adherence standards are used to quantify the work your customer relationship team is doing for your customers. [...]
A Comprehensive Definition of Short Abandoned Calls
Forging strong customer relationships with existing and potential clients is one of the main goals of a call center, [...]
The History of Call Center Services
The history of call center culture is fascinating. When did call centers start? What was the first business to use [...]
5 Things to Look For in An Outsourcing Partner
Business process outsourcing can be a valuable resource for companies that are growing and are wanting to delegate tasks [...]
How to Manage Customer Service Staffing Shortages & Supply Chain Issues
Throughout 2021 and 2022, companies across the country have been experiencing staffing shortages. According to Fortune Analytics, “73% of [...]
