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Which Certifications Should Your Help Desk Have?
While 78% of senior leadership agree that customer service representatives are vital for customer satisfaction and long-term retention, less [...]
How To Lower Your Customer Acquisition Costs
Everyone wants to acquire new customers, of course, but what no one talks about is just how expensive it [...]
Contact Center as a Service (CCaaS): A Definitive Guide
What is CCaaS and who needs it? CCaaS, UCaaS, CPaaS—with all the acronyms floating around in customer service today, [...]
AI Call Center Solutions: 4 Ways Your Business Can Leverage AI
Will robots take over the world in the coming years? Probably not—but that doesn’t mean you should ignore them! [...]
Staffing a Call Center: Common Pitfalls to Avoid
Staffing a call center seems like it should be as easy as hiring a few agents, connecting them to [...]
Call Center Types – Which is Right for Your Organization?
Looking to boost your customer satisfaction, but bewildered with all the options of call center types? Not to worry, [...]
Outsourcing Your Helpdesk: How To Do It Right
Outsourcing help desk support is a massive industry. According to Verified Market Research, the online help desk software market [...]
Customer Service Outsourcing: 13 Often Overlooked Services
When most people think of customer service outsourcing services, they probably imagine the stereotypical image of a massive, impersonal [...]
