Blog
Staffing a Call Center: Common Pitfalls to Avoid
Staffing a call center seems like it should be as easy as hiring a few agents, connecting them to [...]
Call Center Types – Which is Right for Your Organization?
Looking to boost your customer satisfaction, but bewildered with all the options of call center types? Not to worry, [...]
Outsourcing Your Helpdesk: How To Do It Right
Outsourcing help desk support is a massive industry. According to Verified Market Research, the online help desk software market [...]
Customer Service Outsourcing: 13 Often Overlooked Services
When most people think of customer service outsourcing services, they probably imagine the stereotypical image of a massive, impersonal [...]
Benefits of a Nearshore Call Center
Nearshore call centers are becoming increasingly popular among businesses looking to outsource or scale their customer support operations. Whether [...]
Nearshoring Companies – How To Pick The Right One
Ready to outsource your call center, customer service or another business process, but not sure where to find the [...]
11 of the Best B2B Qualifying Questions
At ROI CX Solutions, we know sales. Our mastery of qualifying questions is one of the most important ingredients to [...]
Sales Call Funnel: What It Is and How to Use It
Getting customers to buy your products and services is no easy task in today's competitive marketplace. You’ll need to [...]
