Blog
Call Center Adherence Standards
Call center adherence standards are used to quantify the work your customer relationship team is doing for your customers. [...]
A Comprehensive Definition of Short Abandoned Calls
Forging strong customer relationships with existing and potential clients is one of the main goals of a call center, [...]
The History of Call Center Services
The history of call center culture is fascinating. When did call centers start? What was the first business to [...]
5 Things to Look For in An Outsourcing Partner
Business process outsourcing can be a valuable resource for companies that are growing and are wanting to delegate tasks [...]
How to Manage Customer Service Staffing Shortages & Supply Chain Issues
Throughout 2021 and 2022, companies across the country have been experiencing staffing shortages. According to Fortune Analytics, “73% of [...]
Improve the Patient Experience With Medical Call Center Services
Healthcare is a basic human need that influences how we approach our daily lives. While a lot of healthcare [...]
The Benefits of an IVR Call Center System
IVR, or interactive voice recording, is extremely beneficial for any call center to put in place. We all have [...]
Why You Should be Outsourcing Lead Generation
Generating high-quality leads can be one of the toughest aspects of running your business. You can have the best [...]
