Blog
How to Manage Customer Service Staffing Shortages & Supply Chain IssuesÂ
Throughout 2021 and 2022, companies across the country have been experiencing staffing shortages. According to Fortune Analytics, “73% of [...]
Improve the Patient Experience With Medical Call Center ServicesÂ
Healthcare is a basic human need that influences how we approach our daily lives. While a lot of healthcare [...]
 The Benefits of an IVR Call Center System
IVR, or interactive voice recording, is extremely beneficial for any call center to put in place. We all have [...]
Why You Should be Outsourcing Lead Generation
Generating high-quality leads can be one of the toughest aspects of running your business. You can have the best [...]
5 Signs You Should Outsource to a BPO Company
Determining whether or not it’s time for you to outsource to a BPO company can be an intimidating task. [...]
​​The Best Methods to Collect Feedback From Customers
The world of e-commerce is booming. Now more than ever, companies are analyzing their company strategies, website design, and [...]
How Live Chat Can Increase Online Sales
According to Oberlo, there will be over 230 million US digital buyers in 2021. With online shopping becoming the population's [...]
4 Call Center Trends – What to Expect in 2022
A call center is a team of on-site or remote employees who take inbound and outbound calls. One of the [...]
