Blog
Warm vs. Cold Transfer: The Difference and Why It Matters
Mastering call transfers begins with learning the difference between warm transfers vs. cold transfers and when to opt for each one. Both methods have their place in call center operations, but deciding which to use an make or break a customer interaction. In this blog, we’ll explore both types of call transfers and how your business can leverage them to create better customer experiences.
4 Causes of Call Center Attrition [And Solutions]
Employee attrition is a problem that affects businesses of all sizes in all fields. Adding to the problem are [...]
ROI CX Solutions Makes 2022’s Inc. 5000 List
ROI Named One of Inc. 5000 Fastest-Growing Private Companies ROI CX Solutions, a world-class outsourcing company, has been recognized [...]
How to Measure Help Desk Performance [Top 10 Metrics]
Setting up a help desk is an excellent decision for your business. Establishing a specific department to assist customers [...]
How to Improve Outbound Sales: 8 Tips for Boosting Conversion Rates
Is a lack of outbound sales holding your business back? Some businesses struggle to get the ROI they’re looking [...]
Choosing the Right Business Process Outsourcing (BPO) Partner
Learn more about business process outsourcing, what to look for in a BPO service provider, and how to choose your first BPO team.
3 Business Process Reengineering (BPR) Examples
Business process reengineering (BPR) can turn a company’s direction around. In the long run, it can reverse failing businesses, improve [...]
10 Important Questions to Ask a Call Center Vendor
Call center outsourcing is a reliable solution for businesses that want to streamline their processes and cater to their [...]
