Blog
How Artificial Intelligence Impacts Call Center Workflows
Technology has been changing the way call centers operate for decades, but change has never been more rapid than [...]
Why You Need to Understand Sentiment Analysis [Examples Included]
How do your customers feel about your products and services? The answer is likely to be ever-evolving, and sentiment [...]
Onshore vs. Offshore Call Center Outsourcing [Pros & Cons]
Trying to decide between onshore and offshore services outsourcing for your business? Both options have unique pros and cons [...]
What Is First Call Resolution? [The Ultimate Guide]
Of all the metrics your call center can use to measure performance, first call resolution (FCR) is one of [...]
TCPA Compliance [Everything You Need to Know to Avoid Penalties]
If your business is making outbound phone calls, you likely already know about TCPA compliance. But what exactly is this [...]
KPIs For Call Centers [2023]
There are many ways to track the success of your call center, and key performance indicators are one of [...]
How to Improve Customer Service Skills in Your Call Center
Customer service should be the backbone of your business. In today’s world, many businesses thrive because of their reputation [...]
What Is Excellent Customer Service? 7 Helpful Tips to Improve Your Business Today
Excellent customer service is the bread and butter of all the world’s greatest businesses. Whether you’re selling computer software [...]
