Blog
Do 24/7 Support Operations Really Make a Difference?
Almost all of us are asleep at 3 AM. This simple fact leads many to wonder whether they need [...]
5 Advantages of Using Live Chat Support for Customer Support
Almost everyone has talked to a customer service representative over the phone. It is an experience that is familiar [...]
Medical Answering Service: Customizing The Customer Experience
Providing great customer service day and night isn’t always as easy as it sounds—especially when your customer base is comprised [...]
Learning From Three Examples of Bad Customer Service
We have all been on the receiving end of bad customer service. Whether we’re trying to cancel a cable [...]
Call Center Best Practices: 5 Tips to Grow Your Business with an Inbound Call Center
The fact that you’re considering an inbound call center service for your business can only mean one thing: you’ve [...]
Inbound Order Processing: The Secret To Preventing Missed Opportunities
Profitable growth is one thing that every business owner aspires to achieve. More often than not, the process is [...]
10+ Irresistible Cross Selling Secrets to Seal the Deal
Before we get into the secrets, let’s first define cross-selling. What is Cross-Selling? The basic cross-selling definition is “to [...]
3 Customer Retention Strategies for Small-Medium Businesses
The amazing tools and environment available to entrepreneurs today—which include the Internet connecting us to new customers—make it easier for [...]
