Blog
What Is a Call Center Job Like?
Working in a call center can be a rewarding and enjoyable career with plenty of realistic opportunities for advancement; [...]
How to Best Answer: “What Does Customer Service Mean to You?”
When applying for a customer service job, one question is almost inevitable: “What does customer service mean to you?” [...]
How to Reduce Hold Time in a Call Center
Reducing the amount of time your customers wait is a crucial part of a successful business. No one likes to [...]
What Is the True Meaning of Customer Service?
It's hard to summarize what good customer service looks like in a one-word answer or a tidy, concise phrase. A [...]
Inbound Call Center Sales Techniques: Converting Customer Calls to Sales
How to Drive Sales in a Call CenterHaving excellent customer service in a business is a great driving force behind [...]
Phone Etiquette That Will Boost Your Customer Service
Whether you’re answering calls for a retail business, or you’re operating a call center, phone etiquette is an important part [...]
How to Deal With Verbally Abusive Customers
Any business owner, customer service associate or salesperson has countless interactions with customers from day to day. Some interactions may [...]
Han Butler Steps Up as New ROI Call Center President
AMERICAN FORK -- ROI Call Center Solutions, a provider of specialized inbound and outbound outsourced customer service, recently announced the [...]
