Blog
Outsourcing Customer Service: The Key to Your Successful Business Strategy
It’s a consumer-driven market, with information and multiple products or services available to customers around the globe at the [...]
20 First Call Resolution Strategies That Make a Difference
First call resolution (FCR) is resolving customer needs in a single response or interaction. This vitally important call center [...]
How to Implement First Call Resolution Training [Successfully]
When a customer calls a business and with a question or concern that is answered promptly, that is known [...]
3 Customer Retention Strategies for Small-Medium Businesses
The amazing tools and environment available to entrepreneurs today—which include the Internet connecting us to new customers—make it easier [...]
Call Center Quality Monitoring: 16 Best Practices for Results
Call center quality assurance is business jargon for analyzing the quality of a call through the lens of the [...]
The Top 15 Call Center Performance Metrics to Improve Productivity
More often than not, front-line employees like your call center support team are going to be your new and returning [...]
How to Improve Call Center Knowledge Management [The Ultimate Guide]
You may have the greatest product or service the world has ever seen, but that won’t mean anything if [...]
The Ultimate Guide on Omnichannel Customer Engagement
Customers are interacting with brands in all new ways, making for an exciting new age of marketing and strategizing, [...]
