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5 Things You Need to Ask Before Hiring a Call Center
Evaluating the effectiveness of a call center strategy is one of the major challenges of every company. It is [...]
5 Steps to Turn a Negative Call Into a Positive One
Anyone who has worked in a call center knows the struggle of keeping customers happy, when they call you [...]
5 Things to Consider About Professional Call Centers
Most outsourced businesses claim to offer professional services and promise superior customer care. But what does it really mean [...]
Telemarketing Practices of the 21st Century
Telemarketing has a long history woven with ingenuity and advancement. We now find ourselves in the 21st century, and [...]
PCI and HIPAA Compliant Call Centers
Imagine your version of perfect customer service. You’re probably thinking assistance and advice, hopefully with kindness and transparent salesmanship. What [...]
Customer Service Phrases: The Dos and Don’ts
What Skills Should a Call Center Agent Possess? The best call center agents are excellent communicators who have extensive [...]
3 Transparent Companies and What They Teach Us
According to a 2013 Gallup poll, 60% of American consumers feel dissatisfied with big corporations. As to the points leading to [...]
Will Telemarketing Work for You?
Every business manager and executive wants to deepen their company's relationship with customers. They want to understand their clients' [...]
