Blog
Outsourcing and Call Center Security: Protecting your Customer Information
Does outsourcing necessarily make your data less secure? Or is it possible to protect customer data just as well [...]
Nearshore Call Center Outsourcing: The Benefits of Working with a Nearby Partner
Nearshoring, offshoring, onshoring—when it comes to outsourcing, does location really matter? Picking the right outsourcing partner should be a [...]
5 Ways Chatbots Can Improve Customer Experience
If you’re not using chatbots to improve your customer experiences, evidence suggests you should be: 70% of Millennial shoppers [...]
How To Develop a Customer Service Strategy That Delivers
What constitutes a good customer service strategy? Obviously, service that improves customer experiences. A strategy that is both overarching [...]
Clienteling: Going Beyond Customer Service
Clienteling, customer service, customer care—isn’t it all one and the same? Short answer: no—and understanding the difference can be [...]
How To Implement a Customer Analytics Strategy In Your Business
We’ve all heard it a thousand times: you need to understand your customer! Know your customer! But, with thousands or [...]
Customer Service Call Center Best Practices in 2023
With so much changing so quickly in the customer service industry, it can be difficult to keep up with [...]
Customer Engagement Solutions – Going Beyond The Right Software
As more and more companies begin to compete on the basis of customer service, finding ways to strengthen customer [...]
