Blog
Clienteling: Going Beyond Customer Service
Clienteling, customer service, customer care—isn’t it all one and the same? Short answer: no—and understanding the difference can be [...]
How To Implement a Customer Analytics Strategy In Your Business
We’ve all heard it a thousand times: you need to understand your customer! Know your customer! But, with thousands or [...]
Customer Service Call Center Best Practices in 2023
With so much changing so quickly in the customer service industry, it can be difficult to keep up with [...]
Customer Engagement Solutions – Going Beyond The Right Software
As more and more companies begin to compete on the basis of customer service, finding ways to strengthen customer [...]
Call Center Pricing Models Explained
Ever carefully read over a contract or quote from a call center provider and still had no idea what [...]
Customer Focus: What it is & Why it Matters
Did you know that 54% of customers “make decisions based on customer service?” Some 19%—almost a quarter—consider it the [...]
Higher Education Call Centers: How To Choose The Right Partner
Higher education comes with a lot of questions: financial aid, admissions, enrollment, housing, and so on. If your institution is [...]
Which Certifications Should Your Help Desk Have?
While 78% of senior leadership agree that customer service representatives are vital for customer satisfaction and long-term retention, less [...]
