Blog
11 of the Best B2B Qualifying Questions
At ROI CX Solutions, we know sales. Our mastery of qualifying questions is one of the most important ingredients to [...]
Sales Call Funnel: What It Is and How to Use It
Getting customers to buy your products and services is no easy task in today's competitive marketplace. You’ll need to [...]
How to Manage Average Call Center Queue Time Without Sacrificing Brand Loyalty
Maintaining an active call queue is one of the most critical components of running successful telecommunications for your company. [...]
Call Center Customer Journey: Importance & Best Practices
Customers are at the heart of business success. According to Deloitte research, customer-centric companies are 60% more profitable than [...]
What Is Call Management and How Does It Work?
If your business is growing, you may feel overwhelmed by increases in communication needs. Balancing inbound and outbound call [...]
What Are the Advantages and Disadvantages of Using VoIP?
In the modern global service economy, accessibility and information are everything. To streamline communications with clients, employees, leads, and [...]
Warm vs. Cold Transfer: The Difference and Why It Matters
Mastering call transfers begins with learning the difference between warm transfers vs. cold transfers and when to opt for each one. Both methods have their place in call center operations, but deciding which to use an make or break a customer interaction. In this blog, we’ll explore both types of call transfers and how your business can leverage them to create better customer experiences.
4 Causes of Call Center Attrition [And Solutions]
Employee attrition is a problem that affects businesses of all sizes in all fields. Adding to the problem are [...]
