For decades, companies of all sizes have turned to third-party answering services to help them reach their goals. Wondering if it’s right for your business? Discover 10 ways that an answering service for your business can be a smart move, and why so many other companies are doing it.
1. To Provide 24/7 Customer Service
Many businesses don’t have the staff—or money—to provide customer service every hour of every day. Unfortunately, today’s consumers are not satisfied with nine-to-five service; they expect businesses to be available at their convenience.
Most answering services are capable of being open 24/7, and often operate on major holidays. Working with an answering service ensures that your customers are taken care of at any time of the day or year. And happy customers are good for business.
2. To Save Money
You know how important it is to give your customers quality service over the phone, but dedicating employees specifically to answering your phones can be expensive. It’s also expensive to pull existing employees from their work, because then they can’t complete their normal tasks as efficiently. An answering service gives you all the benefits of a team of highly qualified customer service agents at a fraction of the cost.
3. To Sound More Professional to Clients and Customers
You never get a second chance to make a first impression. It’s a cliche, but it’s true. In today’s highly competitive market, it’s essential that the first impression you give is professional and provides a good customer experience. With an answering service, you no longer need to worry about who is answering the phone. Professional, fully trained agents will answer politely and in the way you decide, so your callers’ first impressions are good ones.
4. To Help Handle High Call Volume
Every business has those days when the phone seems to ring constantly and you can barely get anything done. Answering services are a great solution to help alleviate some of that pressure. They are equipped to handle a large number of customer interactions every day, and can give each of your customers the attention they deserve.
5. To Place More Orders
Today’s consumers shop at all times of the day, so providing them with 24/7 live support to assist with processing orders can be a major advantage to your business. Answering services that offer inbound order processing allow your customers to call at any time and get answers to questions and place orders. And that’s better than them turning to competitors because they don’t want to wait until the next day during business hours.
6. To Capture New Leads
Answering services can assist callers and help turn them into valuable customers. They can also help capture new leads by placing outbound calls to people who have previously expressed interest in your products or services. Many businesses simply don’t have time to make outbound phone calls to try and capture new leads. Having an answering service help with this task helps you save time, while acquiring new customers.
7. To Help Schedule Appointments
Many businesses rely on appointments: doctors, dentists, beauty salons, law firms, service and repair companies, etc. Answering services are usually able to schedule appointments, which can free your valuable resources from a repetitive task. And it gives customers the option of scheduling appointments at their convenience.
8. To Retain Valuable Customers
It costs a lot more to acquire a new customer than to keep an existing one. Answering services allow you to provide quicker, more convenient service to the customers you already have, which helps with loyalty and retention. A live answering service helps keep your customers from slipping through the cracks.
9. To Dispatch Urgent Calls
Answering services can be especially beneficial for businesses that may receive urgent calls (medical practices, HVAC companies, etc.). The service’s 24/7 availability allows them to direct emergency calls to the appropriate person anytime, day or night.
10. To Free Up Time
It’s been said that time is more valuable than money. Answering services free up time and resources so your team can focus on what really matters to grow your business. You can rest assured that you won’t miss the most important calls and that your customers are taken care of.
The Right Answering Service for Your Business
Partnering with the right answering service can give your business the edge it needs for real growth. ROI Solutions provides answering service solutions for every business. Contact us today for customized services to meet your needs.