Nearshore outsourcing: Everything you need to know (& how it cuts costs)

With customers expecting more and placing more value on customer service, nailing the customer experience is a must in 2023. According to research from Zendesk, 80% of customers were willing to switch brands after just one or two bad customer service experiences.

With so much at stake, leading brands turning to nearshoring partners to support their CX strategy. In this guide, we’ll give you a rundown of everything you need to know about nearshoring. We’ll cover:

• Why nearshoring is the CX industry’s fastest-growing trend
• The difference between onshoring vs. nearshoring vs. offshoring
• How nearshoring can significantly cut costs
• Why nearshoring can deliver better customer satisfaction than offshoring
• The top eight benefits of nearshore outsourcing