Considering nearshoring for your customer experience partner? If so, you’re far from alone.
The nearshoring industry, particularly for customer service, continues to grow as more and more leading brands partner with nearshoring providers to help optimize and support their CX strategy.
With customers expecting more and placing more value on customer service, nailing the customer experience is a must in 2023. According to research from Zendesk, 80% of customers were willing to switch brands after just one or two bad customer service experiences, so there’s not much margin for error when it comes to customer satisfaction and retention.
With so much at stake, why are so many brands turning to nearshoring partners to support their CX strategy? And how can nearshoring help launch your CX strategy?
At ROI CX Solutions, we’ve been helping organizations and brands of all sizes define, strengthen, and execute excellent customer service through nearshoring for decades. In this guide, explore why nearshoring works, why now is the time to get in on the nearshoring trend, and how nearshoring can benefit your business.