Customer support that meets complex healthcare needs
When it comes to healthcare organizations, not just any call center will do. Healthcare teams need call center providers who understand your unique needs, are familiar with the healthcare industry, and offer high-touch, exceptional support for complex client concerns.
At ROI CX Solutions, that’s exactly what we provide.
Our comprehensive suite of services, powered by tech and perfect by our human experts, is designed to streamline your operations and enhance patient satisfaction. Whether you want to provide better customer service, make administrative processes seamless, reduce internal staff load, maximize cost-efficiency, reduce payment and billing timelines or something else, our call center BPO and customer service solutions can help you achieve your goals.
Our Healthcare Call Center Services
At ROI CX Solutions, we offer a wide variety of healthcare call center and customer support services, including:
- Answering services
- Customer support
- Claims and Insurance Support
- Provider services
- Appointment scheduling and follow-up support
- Billing and payments processes support
- Integrations with EMR systems
and more
Our comprehensive and customizable healthcare BPO services mean that we can help support your healthcare organization in whatever way you need.
Benefits of Healthcare Customer Service Outsourcing
Healthcare customer service outsourcing comes with a host of benefits. One of the most obvious benefits is that you get to free up internal administrative burdens while also providing exceptional service. But there’s plenty of other benefits to consider as well.
Reduced administrative burden
Current burnout levels among both clinical and non-clinical staff is on the rise. Outsourcing removes administrative burden from your internal team, reducing burnout and improving employee turnover levels.
Increased cost-effectiveness
Outsourcing administrative and customer service related work is much more cost-effective than hiring in-house. In addition, it lets you more easily offer round-the-clock service, so your patients can get help or questions answered anytime of day or night.
Ample scalability
As healthcare demand grows in both rural and urban areas, many healthcare organizations have struggled to scale with demand. Outsourcing some of your non-clinical operations and processes allows your internal team to focus on essential patient care, while ensuring that patients are cared for every step of the way.
Higher-quality service levels
It’s no secret that outsourced customer service improves service levels among healthcare organizations. With one healthcare partner we worked with, we were able to improve Speed of Answer by 99% and improve Ease of Contact rate by 14%. Outsourcing your customer service allows you to offer higher-quality, more consistent service levels and reap the rewards.
Improved patient outcomes
Better service levels means improved patient outcomes—it’s what we’ve seen in our experience and is reflected in general research. With clearer and more consistent patient communication, fewer follow-up appointments are missed, patients have stronger trust in their providers and outcomes see overall improvement.
Why ROI CX Solutions
At ROI CX Solutions, we know the unique challenges that come with healthcare communication. From managing insurance claims to scheduling follow-up appointments to coordinating care and prescriptions, our industry-leading solutions are here to make healthcare communication a breeze—for you and your patients.
When you work with our team, you don’t just get call center solutions, you get an entire team of trained professionals with expertise and experience in healthcare-specific customer service, ready and able to provide accurate, compassionate and efficient support to your patients, providers and members.
In addition, we know that in healthcare, one size never fits all. That’s why at ROI CX Solutions, we bring customized, flexible and personalized services that meet your unique needs, and those of your patients. We specialize in white-glove, high-touch customer service and BPO solutions, so your customers can experience the best-of-the-best of customer care.
Our team of experts is trained to listen, understand and tailor our support to meet each individual where they are, providing consistent, compassionate and efficient care. In doing so, we not only serve you and your stakeholders, but also strengthen your brand and build lasting, trust-based relationships for better patient care and outcomes.
See why healthcare organizations around the country trust ROI CX Solutions for their patient care
Increasing revenue and improving patient outcomes
One of the best ways to vet a potential call center partner is to see how they’ve performed with other healthcare organizations. At ROI CX Solutions, our call center services have helped healthcare organizations large and small grow and improve patient outcomes.