Media Communication Services

Personalized media communication services designed to keep audiences engaged

Your media consumers expect personalized and responsive customer support. With ROI CX as your partner, you can effectively reach and engage with customers wherever they are.

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Media communication services overview

At ROI CX Solutions, we offer professional media communication services to provide highly-personalized and reliable support for your audience. Our contact center agents are available 24/7, managing everything from customer inquiries to technical support. We understand the fast-paced nature of the media industry and are committed to delivering timely, omnichannel support to prevent customer interactions from falling through the cracks.

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Advanced technology integration

Vastly improve customer interactions with cutting-edge tools

24/7 availability

Your customers have full access to media & communication support, day or night

Multichannel support

Meet your customers where they are, using the channels they prefer to use

We understand the competitive nature of the media industry

Media industry consumers expect instant gratification and personalized customer support. However, capturing and retaining customers' attention in a competitive industry can be challenging. Without reliable and personalized customer support, audience engagement can slip, leading to poor customer experiences and weakened brand loyalty.

Outage
management

High-stakes
inquiries

Sudden
demand spikes

Heavily regulated
industry

Media communication solutions tailored to you

At ROI CX, you don’t have to stress about customer satisfaction slipping through the cracks. Our contact center agents offer personalized support with our media consulting services to connect with your audiences across multiple channels, so you never miss an opportunity to make a great impression.

Subscription & Continuity

Customer Acquisition & Retention

24/7 Availability

Omnichannel Support

Customer Service Chat Services

Surveys

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Benefits of ROI CX media communication services

With ROI CX as your go-to partner, you have direct access to a team you can trust to support your customers and brand reputation. Here’s what our media consulting services can do for you:

Improve Brand Awareness

Create personalized customer experiences to win new customers and retain existing ones.

Deliver 24/7 Customer Support

Care for your customers around the clock and leave time for high-priority tasks.

Strengthen Audience Engagement

Maintain consistent communication across multiple channels with your audience to address their needs.

Why ROI CX?

ROI CX Solutions is well aware of the challenges you face in the media industry. Whether you need to manage customer service during a crisis, handle a question about billing, or answer one of the many questions customers frequently ask, we have the resources, expertise, and capacity to handle it all for you.

We don’t simply provide a call center; we activate an entire team of consultants who understand your industry needs as a whole. Our media outreach and world-class customer service (consistently reaching over 99% QA scores) bring your customer experience to the next level, while saving you time, money, and resources.

Media communications services FAQ

What are media communication services?

Our media communication services include strategic customer support to improve brand visibility, messaging, and audience engagement.

How do media relations improve brand reputation?

Building and maintaining connections with media contacts can help your brand be featured positively.

Do you offer crisis communication management?

Our communication consulting services grant you direct access to dedicated customer support agents professionally trained to manage crises.

Can media communication services help with digital PR?

Yes, our contact center agents implement media outreach strategies to enhance your brand’s online presence.

How do you measure media communication success?

We track the most critical KPIs related to your goals and objectives to measure the effectiveness of your media outreach and communication efforts.

Resources for the media industry

Essential Call Center Performance Goals

Contact centers are the frontline of customer interactions, and agent performance directly impacts customer satisfaction, loyalty, and business success. But how do you keep agents motivated, focused, and empowered to deliver their best? The answer lies in setting clear, measurable call center performance goals.

How to Handle Customer Complaints: 5 Steps to Turn Detractors into Promoters

Are customer complaints dragging your business down? Learn how to turn unhappy customers into loyal advocates with these proven strategies for effectively handling customer complaints. Our CX experts can help you make customers feel heard, provide real solutions, and transform negative experiences into positive ones so your brand stands out for exceptional service.

Effective Strategies to Prevent Customer Churn

Could you afford to lose 25% of your customers? Most businesses can’t—and yet, with high customer churn rates, that’s effectively what’s happening to many brands. While customer churn is often seen as unavoidable in businesses, let’s get one thing straight: the only good type of churning is the kind that creates ice cream. In general, customer churn is often a much bigger problem than many brands realize.

Reviews

They helped us improve our service to both our residents and prospective residents. Their agents professionally handle our resident maintenance hotline 24/7 and prospective resident leasing. Our maintenance technicians get accurate service orders, which means repairs are completed more efficiently and they do a fantastic job qualifying and scheduling prospective residents.

- Devin

ROI CX Solutions has won over our team, and more importantly, our customers! Our customer satisfaction scores are higher than they’ve ever been, and our customers are sending positive feedback all the time. It has made all of the difference for them.

- Andy

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Media Communication Services

Personalized media communication services designed to keep audiences engaged