There comes a time in every growing business when the need for a call center becomes necessary to handle the large volume of calls both coming in and going out. Understanding the differences between inbound and outbound call centers will help you determine the best option for your business, ensuring you choose the most efficient
When you first start a business, it’s necessary to take on a do-it-yourself mentality. Entrepreneurs in the early stages of business development often handle everything from customer service to inventory to licking stamps. As your business grows, it becomes more and more difficult to juggle tasks on your own. Eventually, you have to start passing
For decades, one old adage has enabled horrible behavior from angry customers and encouraged managers to disregarded the needs of employees. Everyone’s heard “the customer is always right” at least once in their career. After many years of circulation, it’s time to put the tried-and-not-so-true phrase to bed. In reality, the customer is not always
As your business grows, it may be difficult to build your internal infrastructure quickly enough to meet its needs. Looking for help outside your company, like call center outsourcing, can ease the burden on your company while offering quality service for your customers. Don’t let feelings of urgency prevent you from making the best decisions for
From a consumer standpoint, cross-selling and upselling often seem like sleazy tactics to pad sales with unnecessary items to increase the value of the sale. But experienced customer service representatives and sales agents in experienced inbound call centers know that upselling and cross-selling are more than just methods of making a more profitable sale. Anticipating
The many ways to market your business in a digital world have made it easier than ever for companies to connect with consumers. If your business has been utilizing email marketing and social media marketing, great, but if you’re still neglecting text message marketing, you may want to reconsider adding this strategy to your efforts.