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ROI Call Center Solutions Blog

December 12, 2016
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Are you looking for a way to improve customer experience with your company? The best way to better your customer service relations is by offering customer support 24/7, guaranteeing your customers will receive help with any problems they may experience, regardless of what time it is. Here are the top reasons you need a 24-hour

December 5, 2016
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As the saying goes, “time is money”—are you using yours wisely? Owning your own business, you understand how important it is to make sure everything runs smoothly, and everyone is using their time efficiently. One of the best things you can do for your company is outsource your appointment setting to allow your sales team

November 28, 2016
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It’s a common question—what, if anything, is the difference between a help desk and technical support? In a world where everyone appreciates having their problems solved in a timely manner, it’s important to know who to contact when you need technical help at your job. Here are the main components that set these two positions

November 1, 2016
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Cross-selling to your existing customers seems like an obvious way to increase the sales of your products and services. However, when done the wrong way, cross-selling can actually cut into your profits. Cross-selling the right way will raise your per-customer sales, not lower it. Follow these seven steps and you’ll have a win-win solution which

October 26, 2016
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Are you interested in implementing live chat customer service on your website, but just aren’t sure that it will actually be an improvement when compared to your company’s current phone customer service policies? Here are some of the pros and cons of both customer service channels in order to help you decide what will best

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