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ROI Call Center Solutions Blog

February 15, 2017
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What is Caller Abuse? Before you can solve the problem of caller abuse, it’s important to understand what it is. Your reps likely deal with at least one angry caller a day—they’re frustrated, they’re fed up, and they want their problem dealt with. That angry caller crosses the line into abuse when they start berating

February 10, 2017
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Proper customer service skills benefit every businesses and business owners that wish to succeed are those who should put an ongoing effort into employing and training customer service representatives who can genuinely serve their customer base. Though a lot of focus is put on training customer services representatives on what to say to a customer

January 25, 2017
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The hope of any small business owner is to build a business that continues to grow into something prosperous and successful. But what happens when business grows faster than you can keep up with? Outsourcing tasks and projects may be your best option. Here are 5 tips to help you determine what to outsource, and

January 23, 2017
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Running a business can be a complex job that frequently involves dealing with complications more than important things like project development and strategic planning. And while some of these challenges inevitably accompany business ownership, often times many of the problems you deal with on a daily basis can be easily prevented. Unfortunately, however, by the

January 9, 2017
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Traditional media (paid advertising) has ruled the marketing world for many decades and there’s a reason. It works! However, its high cost and low percentage of genuine leads might make you wonder if there’s a better way. Inbound marketing is a lower-cost strategy that gets the interested consumer to come to you. Sounds great, but