Blog
Effective Strategies to Prevent Customer Churn
Could you afford to lose 25% of your customers? Most businesses can’t—and yet, with high customer churn rates, that’s [...]
8 Reasons To Use Call Centers in the Philippines
Is the Philippines the right location for your outsourced call center? The Philippines is one of the most popular [...]
How to Handle Customer Complaints: 15 Tips to Help You Turn Customers from Detractors to Promoters
Want to really understand how to effectively handle customer complaints? Start by putting yourself in the customer’s shoes. Think [...]
Managing Call Center Overflow
When it comes to customer service, time is of the essence—nearly 60% of customers said that long waits or hold [...]
How To Avoid Call Center Turnover
If your call center agents are leaving faster than you can replace them, you’re not alone—and it’s not (entirely) [...]
The Importance of Customer Satisfaction Surveys [And How to Run One Effectively]
Everyone knows CSAT (Customer Satisfaction) surveys are important—but the single-question CSAT surveys you’re likely familiar with aren't the only [...]
The Benefits of Outsourcing Call Center Services to Mexico
Nearshoring is a huge trend in CX right now—but is it worth the hype? If you’ve been considering outsourcing [...]
Top 6 Industries That Can Benefit from Business Process Outsourcing
Is your internal team spread too thin? Looking to optimize resources while reducing costs? Searching for ways to make [...]