Blog
Customer Engagement Solutions – Going Beyond The Right Software
As more and more companies begin to compete on the basis of customer service, finding ways to strengthen customer [...]
Call Center Pricing Models Explained
Ever carefully read over a contract or quote from a call center provider and still had no idea what [...]
Customer Focus: What it is & Why it Matters
Did you know that 54% of customers “make decisions based on customer service?” Some 19%—almost a quarter—consider it the [...]
Higher Education Call Centers: How To Choose The Right Partner
Higher education comes with a lot of questions: financial aid, admissions, enrollment, housing, and so on. If your institution is [...]
Which Certifications Should Your Help Desk Have?
While 78% of senior leadership agree that customer service representatives are vital for customer satisfaction and long-term retention, less [...]
How To Lower Your Customer Acquisition Costs
Everyone wants to acquire new customers, of course, but what no one talks about is just how expensive it [...]
Contact Center as a Service (CCaaS): A Definitive Guide
What is CCaaS and who needs it? CCaaS, UCaaS, CPaaS—with all the acronyms floating around in customer service today, [...]
AI Call Center Solutions: 4 Ways Your Business Can Leverage AI
Will robots take over the world in the coming years? Probably not—but that doesn’t mean you should ignore them! [...]