Customer Service Call Center Best Practices in 2023
With so much changing so quickly in the customer [...]
With so much changing so quickly in the customer [...]
As more and more companies begin to compete on [...]
Ever carefully read over a contract or quote from [...]
Did you know that 54% of customers “make decisions [...]
Higher education comes with a lot of questions: financial aid, [...]
While 78% of senior leadership agree that customer service [...]
Everyone wants to acquire new customers, of course, but [...]
What is CCaaS and who needs it? CCaaS, UCaaS, [...]
Will robots take over the world in the coming [...]
Staffing a call center seems like it should be [...]